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Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world\xe2\x80\x99s largest manmade island and archipelago. This luxurious five-star hotel with 381 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.
When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.
The Spa Supervisor is responsible for the establishment and execution of clear short term and long-term goals as set by the Spa Director.
The Spa Supervisor is responsible for the daily leadership of the spa operations ensuring all productivity and expense controls are followed as well as ensuring that all revenue opportunities. In this role, you will report to Spa Manager.
Direct operations of the facility, including short- and long-range strategic planning so that the spa operates cost effectively and efficiently
Ensure the establishment and execution of all departmental goals
Daily room checks
Uniform checks
Treatment quality review
Manage, train, and motivate all personnel reporting to this position
Serve as a link between the hotel and the spa industry
Promote and sell customized spa programs to conference groups as required
Tour prospective spa Guests
Provide and take responsibility for the professional delivery of all information on the telephone and in person to all potential spa Guests
Promote all hotel and spa packages and promotions
Assist in the implementation of 12-month marketing plan
Identify new business and marketing opportunities
Assist in the implementation of 12-month public relations program, i.e. calendar of events, media, etc.
Work efficiently with hotel public relations in all aspects of spa/hotel promotion as required
Work with advertising and promotion as required
Maintain thorough knowledge of competitors, including location, product offering, pricing, promotions and sales techniques
Administration and implementation of staff training in all aspects of the spa\xe2\x80\x99s operations, i.e. business telephone usage, guest relations, retail sales, spa services (massage, body scrubs, facials, etc.)
Assist in the supervision, operation and coverage of all spa departments:
Salon
Front desk/reception
Boutique
Ensure effective communication amongst all departments within the hotel
Administrative Duties
Establishment of professional business relationship with all vendors and development of all products inventories
Ensure adherence of standard operating procedures for each department
Submit monthly spa benchmarking information to Spa Director
Ensure adherence of departmental and facility policies
Establishment of ongoing administrative controls
Assist in the recruitment, development and training of all department heads and support staff
Adhere to Standard Operating Procedures Manual
Ensure that weekly/monthly departmental communication meetings are effective
Available for Colleague and manager inquiries
Communications: Respond / review voice-mail and e-mail messages
Facility walk-through to have visual presence within department for all spa staff
Health and Safety
Follow, and ensure that Colleagues follow all safety procedures and practices, lead by example
Ensure all departments adhere to all safety practices of the spa
Assist in the development of and adherence to all departmental emergency procedures
Ensure Colleagues have a complete understanding of and adhere to the spa\'s policy relating to safety
Financial Responsibilities
Responsibilities include assistance in the development of annual budgets within the facility
Assist with pay roll
Review daily productivity
Monitor scheduling of all services and special programming
Review purchase requisitions and forward to Spa Director for approval
Generate monthly facility productivity report
Measurement of the spa actual performance to budget
Review expenditures to ensure they are in keeping within the operating budgets
Review/approve all invoices before payment
Control the cost of goods purchased, services supplied and labor necessary to the sales and production of our products and service
Colleague Relations
Ensure spa departments maintain a positive relationship internally and with all departments in the hotel
Performance management discussions as required
Co-ordinate departmental meetings, i.e. Body Techs, Aesthetics etc.
Responsible for the efficient training of all Colleagues in all aspects of job tasks
Responsible for all spa department\xe2\x80\x99s emergency training
Ensure Colleagues adhere to all spa standards as stated in the employee handbook
Conduct performance appraisals in a timely manner
Guest Service
Ensure the facility is in peak condition at all times (operations and cleanliness)
Ensure Guest/member satisfaction at all times by ensuring that safety and service is always the spa\'s first priority
Qualifications
Bachelor\xe2\x80\x99s Degree (in Business Administration) is an asset
Fluency in English and other languages, written and spoken (Russian, Arabic or German) is preferred
Minimum of 2 years\xe2\x80\x99 experience in management or supervisory position in a spa or related field
Previous experience in ultra-luxury hotel in middle east is preferred
Strong knowledge in massage, facials and Hammam with professional qualification