Job Description

General Information
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Country/Region
United Arab Emirates
Province/City
Abu Dhabi
Location
Rosewood Abu Dhabi
Department
Spa & Wellness
Job Type
Full-time Permanent

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OVERVIEW/BASIC FUNCTION:
Responsible for the supervision of the Spa team and assisting management in training, counseling, motivating and coaching all spas associates; serves as a role model.
RESPONSIBILITIES:

• Utilizing interpersonal and communication skills to lead, influence, and encourage others; demonstrating honesty/integrity; leads by example.

• Encourage and build mutual trust, respect, and cooperation among team members.

• Serve as a role-model to demonstrate appropriate behavior.

• Train staff on treatment protocols and product knowledge.

• Provide guidance and setting and monitoring performance standards.

• Coach and develop team members by creating expectations for continual improvement, providing challenging tasks and assignments, holding development discussions, and constructing and executing development plans.

• Maintain professional appearance and personal hygiene of self and team members as per grooming standards.

• Responsible for the upkeep of dispensary, therapists break room, linen storage and treatment rooms

• Have full knowledge of all spa services, salon services and retail products. Recognize the importance of sales in all aspects of role.

• Prepare reports as required and handle Oasys procedures.

• Conduct and take part in walk through for evaluation or informational purposes.

• Follow company and department safety and security policies and procedures to ensure a clean, safe and secure environment.

• Ensure a comfortable work environment for treatment providers and guests

• Speak to guests and co-workers using clear, appropriate and professional language.

• Answer telephones using appropriate etiquette

• To attend all mandatory meetings as directed

• Handle emergencies that arise when on duty alone, notifying appropriate personnel

• Provide superior service to our customers (internal and external) at all times.

• Carry out any additional duties and tasks when requested

QUALIFICATIONS:

• Experience: Minimum 2 years' experience in a luxury spa environment, preferably within a

luxury hotel.

• Education: High school diploma. Diploma or degree in a related field.

• General Skills: Must be able to perform job functions with attention to detail, speed and

accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems, using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

• Technical Skills: Ability to:

a. Perform job functions with attention to detail, speed and accuracy.
b. Prioritize, organize and follow up.
c. Be a clear thinker, remaining calm and resolving problems using good judgment.
d. Follow directions thoroughly.
e. Understand guest's service needs.
f. Work cohesively with co-workers as part of a team.
g. Work with minimal supervision.
h. Maintain confidentiality of guest information and pertinent hotel data.
i. Knowledge of SpaSoft is an asset.
j. Knowledge of Oasys is an asset.

• Language: Required to speak, read and write English. Additional language is an asset

• Physical Requirements: Must be able to endure various physical movements throughout the work areas,

reach up and down, be available at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
About Us
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Located on Al Maryah Island at the core of Abu Dhabi's new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.