Job Description

Company Description

• We believe in performance, agility, innovation, fun, collective intelligence, and empowerment.
• We take great pride in celebrating successes, yet we do also accept to fail so we can bounce back even stronger.
• We are empowered and fully accountable. Everyone is encouraged to take ownership, make decisions and drive impact.
• We act as One team. Global, Regions and Hotels build and drive our commercial and marketing strategy together, support each other and grow collectively. We learn from each other, we win collectively.

We are seeking a dynamic and professional SPA & Recreation Manager to join our team in Ras Al-Khaimah, United Arab Emirates. In this pivotal role, you will oversee all operations of our spa and recreation facilities, ensuring exceptional service delivery while maintaining the highest standards of customer satisfaction and operational excellence. You will lead a diverse team, manage budgets, and create memorable experiences for our guests through innovative wellness and recreation programs.

• Oversee daily operations of spa and recreation facilities, ensuring compliance with health, safety, and quality standards
• Supervise, train, and motivate spa and recreation staff to deliver outstanding customer service
• Develop and implement spa and recreation programs that meet guest needs and drive revenue growth
• Manage budgets, control expenses, and optimize resource allocation to achieve financial targets
• Create and maintain staff schedules while ensuring adequate coverage during peak and off-peak hours
• Monitor facility maintenance, equipment functionality, and cleanliness standards
• Handle guest inquiries, complaints, and concerns with professionalism and empathy
• Maintain accurate records of bookings, inventory, and staff performance metrics
• Collaborate with other departments to coordinate integrated guest experiences
• Implement marketing initiatives to promote spa and recreation services
• Ensure adherence to local UAE regulations and international hospitality standards
• Conduct regular performance reviews and provide constructive feedback to team members

Qualifications
**Required Qualifications:**

• High school diploma or equivalent
• Minimum 3-5 years of management experience in spa, recreation, or hospitality industry
• Proven experience supervising and leading diverse teams
• Strong knowledge of spa and wellness operations
• Excellent organizational and time management skills
• Proficiency in facility management and operations
• Demonstrated ability to manage budgets and financial planning
• Outstanding customer service and interpersonal skills
• Fluency in English (written and verbal)
• Valid UAE work visa or eligibility to obtain one

**Preferred Qualifications:**

• Spa management or hospitality management certification
• First Aid and CPR certification
• Experience with spa booking and management software systems
• Knowledge of recreation program development and implementation
• Experience working in multicultural environments
• Background in conflict resolution and problem-solving
• Marketing and promotional experience within hospitality settings
• Additional language proficiency (Arabic preferred)

Additional Information
At Accor, we are committed to diversity. Each individual, each personality, and each experience has its place to grow and make us grow collectively. Everything we do, we do with heart. We are creators of emotions, professionals of the human experience, open to others and the world around us.

• Our culture is inclusive. We value the richness of the 120 nationalities, the different backgrounds, the different stories that make up our company.
• We care for the world around us: our teams, our guests, our establishments, our environment are at the heart of our concerns. Our mission is human, essential: to bring cultures together, to open windows on the world, to provide unforgettable experiences, day after day.
• All our Heartists are talents in the making, they are the future of our group and our hotels. Helping them grow professionally and develop personally according to their wishes and ambitions is our priority.
• Together, we imagine your future. Our group is large, with many opportunities, and the experiences are infinite.
• We dare to question the status quo. We challenge ourselves to always do better. We take risks, we dream the impossible and make it possible.
• Hospitality is teamwork, and we are stronger together. We believe in caring, we respect our differences and value all voices. We work as a team, saying what we do and doing what we say.

Skills Required