Collection portfolio of six operational hotels is renowned for its world-class service and cutting-edge amenities designed to ease guests into their stay. The First Collection at JVC opened in September 2021 and is the first branded and managed hotel under the group. , offers comfortable studios and one-bedroom apartments in the heart of the city The First collection of Business Bay opened in July 2022. Bringing to the market a range of franchised properties, the group also manages and , which are franchises of the Wyndham Group. While Citadines Metro Central Dubai offers hotel apartments in a prime location and is a franchise of The Ascott Limited.

Collection restaurants offer exceptional and original dining experiences that focus on creating unique lifestyle-driven dining concepts with a strong emphasis on quality and affordability. The rapidly growing portfolio of restaurants, cafes and bars feature a dynamic mix of homegrown brands and recognised international franchises, including MasterChef, the TV Experience \xe2\x80\x93 the world\xe2\x80\x99s first restaurant based on the global TV phenomenon. With an emphasis on social dining, this exciting restaurant portfolio is helping establish the collection of upscale and upper-midscale hotels among Dubai\xe2\x80\x99s hottest gastronomic and lifestyle destinations. With ambitious growth plans in the years ahead, Collection will be opening numerous upper scale hotels and a series of dining concepts throughout Dubai.



As a Spa Manager, your primary responsibility is to oversee the day-to-day operations of the hotel spa, ensuring a seamless experience for guests. You will be responsible for managing staff, overseeing spa services, and maintaining the spa facility to ensure that it is clean, well-maintained and meets the expectations of guests.

Responsibilities:

• Managing staff: You will be responsible for hiring, training, scheduling, and supervising spa staff, including massage therapists, aestheticians, and front desk staff.
• Ensuring high-quality service: You will ensure that all guests receive high-quality spa services and that their needs are met promptly and efficiently.
• Developing spa packages and promotions: You will work with marketing teams to develop new spa packages and promotions to attract new guests and retain existing ones.
• Managing inventory and ordering supplies: You will be responsible for managing inventory and ordering supplies, including linens, products, and equipment.
• Maintaining facility: You will ensure that the spa facility is clean, well-maintained, and meets health and safety standards.
• Managing finances: You will manage the spa\'s budget and financial performance, including tracking revenue, expenses, and profit margins.
• Developing and implementing policies: You will develop and implement policies and procedures to ensure the spa operates efficiently and effectively.
• Managing relationships with vendors and suppliers: You will be responsible for managing relationships with vendors and suppliers to ensure timely delivery of supplies and equipment.
• Handling guest complaints and issues: You will be responsible for handling guest complaints and issues promptly and professionally.

Desired Skill & Expertise

• Spa Operations: You should have experience in managing spa operations, including knowledge of spa treatments, products, equipment, and maintenance.
• Regulatory Compliance: You should have a thorough understanding of regulatory requirements and standards for spa operations, including health and safety regulations and licensing requirements.
• Customer Service: You should have excellent customer service skills, including the ability to handle guest complaints and feedback professionally and effectively.
• Communication: You should have excellent communication and interpersonal skills, including the ability to interact effectively with guests, staff, and hotel management.
• Problem-Solving: You should have strong problem-solving skills, including the ability to analyze and resolve complex operational, financial, and customer service issues.
• Organization and Time Management: You should have strong organizational and time management skills, including the ability to multitask, prioritize, and meet deadlines.
• Innovation: You should be creative and innovative, with the ability to develop new and unique spa treatments and services to attract and retain guests.

The First Group