Job Description

Spa Coordinator

At

InterContinental The Red Sea Resort

, we believe luxury is defined by thoughtful service, attention to detail, and meaningful guest connections. We're looking for a

Spa Coordinator

who will play a key role in delivering a seamless, welcoming, and elevated spa experience while supporting daily operations and upholding IHG brand standards.



As part of our Spa & Recreation team, you will be the first point of contact for guests, ensuring smooth coordination, exceptional service, and a consistently high-quality experience throughout their journey.

A little taste of your day-to-day

Every day is different, but you'll mostly be:


Answering all incoming calls professionally and courteously, providing accurate information on spa services, products, promotions, and availability Welcoming guests upon arrival, assisting with check-in and check-out, and ensuring a smooth guest journey Scheduling, confirming, and managing appointments accurately while maximizing treatment room and therapist utilization Maintaining and updating guest profiles, preferences, and folios within the system Processing payments and handling cash and credit card transactions accurately Maintaining a clean, organized, and welcoming reception area at all times Supporting the Spa Manager with administrative tasks including reports, records, and supply orders Promoting spa treatments, memberships, and retail products, including upselling when appropriate Handling guest feedback or concerns professionally and escalating matters when required Ensuring all departmental standards, procedures, and checklists are followed consistently Monitoring hygiene, cleanliness, and safety standards across front and back of house areas Communicating any incidents or issues involving guests or colleagues to management promptly Assisting spa colleagues with guest needs when required, including providing towels or directions Attending required training sessions and team meetings Carrying out additional duties as assigned to support spa operations

What we need from you

Diploma or Bachelor's degree in Hospitality, Business Management, or a related field Previous experience in a luxury spa, hotel, or guest service environment Strong communication skills in English, Arabic is an advantage Excellent customer service, interpersonal, and organizational skills Ability to multitask and perform well in a fast-paced environment Proficiency in Microsoft Office and willingness to learn new systems Strong phone etiquette and professional presentation Knowledge of spa services and beauty products, with the ability to promote them confidently Flexible availability including weekends, evenings, and public holidays

What you can expect from us

We give our people everything they need to succeed, from competitive benefits to meaningful learning opportunities and career development within a global hospitality brand. At IHG Hotels & Resorts, we're committed to creating an inclusive workplace where colleagues feel supported, empowered, and inspired to be their best.



Don't quite meet every single requirement but still believe you'd be a great fit? We'd love to hear from you. Apply today and start your journey with us.


Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.