Spa Coordinator – Talise Spa - Jumeirah Al Qasr Hotel
About Jumeirah & the Hotel: Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Madinat Jumeirah – The Arabian Resort of Dubai is a magnificent tribute to Dubai’s heritage. The resort comprises of three grand boutique hotels: Jumeirah Mina A’Salam, Jumeirah Al Qasr, Jumeirah Al Naseem, and a collection of 29 traditional summer houses known as Jumeirah Dar Al Masyaf. In addition, there’s seven exclusive Malakiya Villas, over 50 world-class restaurants and bars, a traditional souk, 3km of waterways with abras, a leading conference and banqueting center, 2km of private beach, the award-winning Talise Spa, and the Talise Fitness health club.
About the Job An exciting opportunity has arisen for Spa Coordinator to join our Talise Spa Team in Jumeirah Al Qasr and Dar Al Masyaf Hotel Your main duties will include:

• Maximise revenue of treatments and programmes through effective scheduling, yield management and cross sales.
• Maintain a sound treatment and retail knowledge with the ability to accurately describe benefits and prices.
• Up sell current spa promotions/packages whilst ensuring uptake is recorded accurately.
• Actively recommend products and provide further consultation to guests to ensure that sales are closed on product recommendations made by the therapists.
• Participate in standard operating procedures for Active Upsell programme.
• Responsible for correct financial reports reconciliation of sales and performance at the close of end of the day’s work and month end.
• Maintain the highest standard of guest service by following Spa protocols and displaying genuine care and attention to detail.
• Consistently record guest preferences, accurately updating guest profiles and communicating any relevant information to colleagues.
• Ensure confidentiality at all times including data protection, medical details and any information provided in confidence by the client.
• Report any guest complaints to the management so that they can be handled promptly and effectively.
• Obtain and accurately record all relevant guest information including contact details, credit card details and requests/preferences. Prepare all guest correspondence and administration as per brand standards and ensure excellent presentation.
• Respond to all guest enquiries promptly and efficiently via phone or email.
• If requires, assist Spa GSE to handle spa guest arrival/departure at spa reception or provide information on spa facilities including benefits, utilisation instructions and health and safety.
• Ensure that adequate supplies of all public information material are available and are in immaculate condition.
• Liaise with other hotel departments to ensure guest needs are met and communicated. Maintain a good knowledge of the hotel and facilities available.
• Upkeep of departmental monthly report not limited to KPI, appointment tracker, monthly call registered.,
• Responsible of raising purchasing order and its delivery. Report any discrepancy to the spa management at month end for closing.
• Spa product inventory update ensuring to always maintain the most updated record.
• Assist preparing documents/presentation requested by spa management.
• Conciliation of monthly sales report.