Job Description

The First Group Collection portfolio of six operational hotels is renowned for its world-class service and cutting-edge amenities designed to ease guests into their stay. The First Collection at JVC opened in September 2021 and is the first branded and managed hotel under the group. Grand Heights Hotel Apartments, offers comfortable studios and one-bedroom apartments in the heart of the city The First collection of Business Bay opened in July 2022. Bringing to the market a range of franchised properties, the group also manages TRYP by Wyndham Dubai and Wyndham Dubai Marina, which are franchises of the Wyndham Group. While Citadines Metro Central Dubai offers hotel apartments in a prime location and is a franchise of The Ascott Limited.

The First Group Collection restaurants offer exceptional and original dining experiences that focus on creating unique lifestyle-driven dining concepts with a strong emphasis on quality and affordability. The rapidly growing portfolio of restaurants, cafes and bars feature a dynamic mix of homegrown brands and recognised international franchises, including MasterChef, the TV Experience - the world's first restaurant based on the global TV phenomenon. With an emphasis on social dining, this exciting restaurant portfolio is helping establish the collection of upscale and upper-midscale hotels among Dubai's hottest gastronomic and lifestyle destinations. With ambitious growth plans in the years ahead, The First Group Collection will be opening numerous upper scale hotels and a series of dining concepts throughout Dubai.

Greet clients, inquire into their appointment status, and relay information to the spa therapist. Prepare treatment rooms by ensuring that all supplies and equipment are available and laid out according to the procedure. Oversee the cleanliness and sanitization of the premises and ensure that any wasted material is properly disposed of. Deal with membership inquiries, push membership sales and take and administer bookings. Assist front desk representatives in handling telephones during busy hours and providing information over the telephone and in person. Provide spa tours to new or prospective clients and make them aware of the services and facilities offered. Replenish supplies required for massages, facials, and manicures on a regular basis. Coordinate efforts to ensure timely and accurate delivery of supplies and equipment. Distribute linen such as fresh sheets and towels in treatment rooms and assist in laundry duties such as washing and drying towels and aprons. Sanitize bathrooms, grooming rooms, and wet areas as per the standards set by the spa management. Instruct clients on where they can change their clothes and assign lockers to them. Assume responsibility for opening and closing the spa at designated times. Process payments for services rendered and ensure that bookkeeping activities are performed to manage cash and credit card transactions. Desired Skill & Expertise

Qualifications and Skills: Strong communication skills Excellent customer service skills Good organizational and time-management skills Attention to detail Knowledge of various spa treatments and products Ability to work in a team environment Willingness to learn and continuously improve skills Professionalism and a positive attitude.

Permanent Full-Time