Overview

Comprising of award-winning hotels and restaurants, The First Collection is an innovative lifestyle brand offering exciting hospitality services and unforgettable dining experiences.

portfolio of five operational hotels are renowned for their world-class service and cutting-edge amenities designed to ease guests into their stay. The First Collection at JVC opened in September 2021 and is the first branded and managed hotel under the group. , offers comfortable studios and one-bedroom apartments in the heart of the city, and is owned and managed by The First Collection. Bringing to the market a range of franchised properties, the group also manages and , which are franchises of the Wyndham Group. While Citadines Metro Central Dubai, offers hotel apartments in a prime location and is a franchise of The Ascott Limited.

The First Collection\xe2\x80\x99s restaurants offer exceptional and original dining experiences that focus on creating unique lifestyle-driven dining concepts with a strong emphasis on quality and affordability. The rapidly growing portfolio of restaurants, cafes and bars features a dynamic mix of homegrown brands and recognised International franchises, including MasterChef, the TV Experience \xe2\x80\x93 the world\xe2\x80\x99s first restaurant based on the global TV phenomenon. With an emphasis on social dining, this exciting restaurant portfolio is helping establish the collection of upscale and upper midscale hotels among Dubai\xe2\x80\x99s hottest gastronomic and lifestyle destinations.

With ambitious growth plans in the years ahead , The First Collection will be opening numerous upper scale hotels and a series of dining concepts throughout Dubai.



KEY RESPONSIBILITES:

• Review all written communication, ie, daily/weekly, reservation, rooming list, BEOs, to determine.
• Assit Chef de Cuisine in the Day to Day Operations.
• Prepares and develops menus, recipe costing, training of dishes
• Assists with training and developing
• Communicate with restaurant managers for smooth running of front and back of the house.
• Responsible for maintaining a strong guest\xe2\x80\x99s relationship and ensuring that all outlets are communicated to and execute by all hotel operation departments making for a successful meeting experience for the meeting planner and attendees.
• Monitor kitchen preventive equipment list. Manage culinary equipment list.
• Maintain a high level of service by constantly training and coaching all direct reports and talent. Daily training plan in place follow by monthly training plan.
• Inspect and overseas the cleanliness and maintenance of all function space, public areas, and service areas.
• Responsible for weekly, monthly schedule and payroll for the outlet.
• Responsible for stock rotation, direct purchase and control of expiry food product on the shelving.
• Knowledge of all food & beverage procedures standards, quality presentation, service and products and local health & sanitation standards.
• Estimates and communicates daily production needs. Apply line check and MEP monitoring.
• Responds appropriately to guest needs during hours of operation.
• Ensure that internal communication is communicated with on a daily basis.
• Assess quality control of food production
• Carry out close liaison with all section of the kitchen to ensure smooth and efficient service.
• To project a pleasant and positive professional image to all contacts at all the times.
• Ability completes food inventory and ordering through FMC
• Lead and support the junior members of the team through training.
• Implementation and monitoring of training matrix.
• Overseas all talent PRP.
• Seek own solutions to the minor obstacles that occur from time to time.
• Daily data collection and reporting of issues as they arise.
• Review the daily production sheets with chef de parties or JNR sous chefs, when the first is not present.
• Prepares, and when required, delegates the production of the necessary food items in accordance with standards in a timely & efficient fashion to ensure that there is no interruption to guests service
• Keep over-production and food waste to a minimum, ensures proper rotation, labelling and storing of food in order to reduce food cost expenses
• Operate all kitchen equipment and conduct them with safety in mind at all the times.
• Ensures that all the food products are handled, stored, prepared and served safely in accordance with hotel and government food safety guidelines.
• Monitor all deficiencies in kitchen equipment functionality and quality of food products to respected department.
• Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the hotel health and safety program.
• Adhere to all environment policies and programs as required.
• Make sure to log all information in the kitchen log book.
• Work as team. Assist other outlet when need help.
• Work in conjunction with the HACCP to ensure we are in compliance to hotel food safety and local municipality requirement.
• Ideally PIC Level trained

It is not the intent of this job description to cover all aspects of the position but to highlight the most important areas of responsibility

Human Resources

• Responsible for HR leadership of direct reports and their teams (recruitment and selection, performance management (Appraisal/PDP), Associates development and motivation, counselling / disciplinary issues.
• Maintain and enhance the open door policy to all Associates providing advice and guidance when needed in regards to their issues or concerns and/or grievances
• Ensure that the hotels are fully compliant with Wyndham people processes and deadlines that govern all Wyndham properties. i.e. AES, Success Matters, Probation reviews etc.
• Ensure that the administration of the 3-month/6 month review process in the operational departments and ensure that follow-up for all issues is done in timely manner and results of both follow-up and the initial reviews are communicated to all relevant parties
• Talent Reviews are alive and active and the target audience know why they are so important
• Ensure 100% compliance with all mandatory training for departments; as well as the Departmental Trainers positively encouraged
• Control the LTO in the operational departments in conjunction with the CDHR to ensure that any areas of concern and monitored and rectified.
• Manage the Associate Engagement Survey process for the operational departments ensure that the follow up meetings are done and the Associates have timely feedback.
• Conduct interviews for all senior chef positions
• Review manning and re-recruitment of all positions
• Ensure one CSR event takes place every quarter
• Ensure that you dine in the Associates restaurant at least three times a week and provide CDHR feedback

Communication

• To conduct or chair regular communication meetings with team(s) and actively participate in relevant business meetings to facilitate effective communication.
• Conducted weekly documented 121\xe2\x80\x99s with all direct reports
• Share all relevant information with Hotel Manager in weekly 121\xe2\x80\x99s
• Participate in Monthly HOD Meeting/ Quarterly all Hotel Meeting/ P&L meeting and WYNcom assignements.

Finance

• Prepare the expenses budget
• Ensure vacation, Public Holidays and lieu days are used to the needs of the business
• Ensure that the payroll is submitted to HR on the agreed date

Management

• Train and develop the team and provide support when required
• Ensure all direct reports have an Personal Development Plan to achieve their goals
• Ensure that effective communication flow is maintained at all times
• Actively participate in the community involvement projects and initiatives together with the hotel\xe2\x80\x99s management team
• Maintaining a business environment based on the Code of Conduct and Company Vision

Desired Skill & Expertise

• A minimum of 2+ years experience in the position.
• Basic knowledge of hotel ordering system.
• Demonstrate initiative at all times.
• Ideally PIC Level trained.
• Strong desire to improve on skills and knowledge.
• Ability to produce own work in accordance with a deadline.
• Ability to train and develop junior staff.
• Knowledge of Basic Food Hygiene.
• Ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information protect company assets.

The First Collection