Job Description

Skills

Experience in SOP development and process documentation. Strong attention to detail and ability to work with complex information. Excellent verbal and written communication skills in English and Arabic Ability to collaborate effectively with cross-functional teams and stakeholders. Strong analytical and problem-solving skills.

Key Accountabilities

Develop new SOPs and update existing SOPs to ensure compliance with quality standards, industry regulations and best practices. Collaborate with subject matter experts (SMEs) from various departments to gather information and understand existing processes. Write clear, concise SOPs covering the end to end processes spanning across departments and touchpoints which are in line with the organizational process heat maps. Adhere to established document standards and templates. Ensure proper version control, document naming conventions, and access controls are in place. Ensuring consistency, clarity, and accuracy in all SOPs. Follow the established quality assurance process to review and validate SOPs for accuracy, completeness and clarity.

Profile

- Educational Qualifications: - Bachelors Degree/ Certification in quality management systems (e.g. ISO 9001, Six Sigma, Lean) preferred.

Experience in banking operations, process improvements, SOP writing. Language Skills: Exceptional English reading/ writing/ speaking skills, English and Arabic speaker (is mandatory).

- Computer/System/ Software Skills - MS Office Applications (Excel/ Word / PowerPoint / Project / Visio).