Job Description

Candidate will be front line staff to take customer support calls and gather information using probing questions. Primary job responsibility is to interact with existing clients to provide assistance on ERPNext software. Manage and overcome technical inquiries that arise throughout the support process. Supporting clients' users in their functional and technical queries via online of face-to-face meeting at customer location. This position focuses on handling incident management, problem management, change management, ad hoc requests and knowledge management for existing and potential clients. Articulation to write precise process notes, user manual and ticket responses is key skill set. Other responsibilities include: Develop and execute training plans including preparation of training materials to clients. Maintain client servers by updating software and operating systems. Secure servers using various cyber security software. Assist sales team to understand and assess client requirements, prepare and present demonstrations of ERPNext's features, Requirements Good working knowledge of JavaScript, Python and RESTful API Past experiences on ERP software are advantage. Understanding of Frappe Framework is a plus. Working knowledge of Ubuntu operating system, MariaDB/MySQL & GitHub Understanding of network, firewall, antivirus and other cyber security services to secure customer software and to ensure only required access from remote locations Understanding of business process. Ability to manage client expectations and delivering support as per contract. Email your CV