Job Description

Key Responsibilities:

Oversee day-to-day operations of soft service providers including cleaning, waste management, and other related services. Ensure services are executed efficiently and in compliance with scope of work. Monitor and manage on-call and AMC (Annual Maintenance Contract) teams to deliver timely and high-quality service. Ensure all services adhere to contractual obligations, SLAs (Service Level Agreements), and KPIs (Key Performance Indicators). Coordinate renewals, negotiations, and compliance monitoring for soft service contracts. Conduct routine site inspections, audits, and assessments to evaluate service delivery. Build and maintain strong relationships with clients, stakeholders, and service providers. Act as a point of contact for client queries and concerns related to soft services. Develop and implement operational strategies to optimize service delivery in alignment with organizational goals. Drive innovation and service enhancements across soft service operations. Manage budgets and ensure cost-effectiveness in soft services operations. Prepare timely quotations/costing for clients and follow up for business conversion. Work towards achieving departmental revenue targets for both on-call services and AMC contracts. Prepare and present reports on service performance, operational efficiency, and revenue status. Provide insights and recommendations for continuous improvement. Support emergency response and ensure a safe, clean, and comfortable environment during critical situations. Develop and implement training programs to improve staff competencies and ensure service excellence. Conduct regular training sessions to maintain quality and compliance standards. Assist in the development, review, and implementation of SOPs and internal policies for soft service operations.

Skills and Qualifications:

Bachelor's Degree in Business administration, Hospitality, or related field. Minimum 5 to 7 years of experience in a similar role within a facilities management environment. Proven experience in managing soft services (cleaning, waste, pest, etc.) across multiple sites. Strong leadership, team management, and people skills. In-depth knowledge of cleaning chemicals, equipment, and modern soft service practices. Knowledge of UAE health and safety regulations and FM industry standards. Strong communication, interpersonal, and negotiation skills. Proficiency in Microsoft Office Suite and other relevant FM software. Ability to analyze data, identify trends, and generate reports. Experience in costing, tender submission, and business development follow-up. Knowledge of conducting soft service site surveys. Ability to work independently and collaboratively in a fast-paced environment. Coordination experience with HR/recruitment for operational staffing needs. UAE driving license is mandatory.
Job Type: Full-time