Looking for a Social Media Sr.Moderator/Moderator to join for our ever growing company. :
\xef\x82\xb7 Managing online communities, including posting, monitoring and response.
\xef\x82\xb7 Assisting with new campaigns outreach through research, brainstorming, strategy
development.
\xef\x82\xb7 Responding to all user inquiries within stated turnaround time goals.
\xef\x82\xb7 Monitor and moderate community content according to guidelines.
\xef\x82\xb7 Solicit and reply to customer feedback regarding campaigns & collaborations.
\xef\x82\xb7 Guide customers to the best self-service options for their needs and help make the
community a welcoming environment to share their experiences.
\xef\x82\xb7 Make well balanced decisions and personally driven to be an effective advocate for
community
\xef\x82\xb7 Investigate and resolve issues that are reported on social media such as requests for
account support and reports of potentially abusive content.
\xef\x82\xb7 Use market specific knowledge, signals and insights to spot and scope scalable
solutions to improve the support of our community of users
\xef\x82\xb7 Generate monthly community reports and identify patterns
\xef\x82\xb7 Generate campaign\xe2\x80\x99s specific reports (sometimes daily) and post campaign
performance reports
\xef\x82\xb7 Create a FAQ that is easily accessible and regularly updated
\xef\x82\xb7 Abide by the social media governance policies
\xef\x82\xb7 Review the reported content within agreed turnaround times and standards of quality
\xef\x82\xb7 Identify any inefficiencies in workflows and suggest solutions
\xef\x82\xb7 Recognize trends and patterns, and escalate issues outside the company policy
\xef\x82\xb7 Maintaining close and positive relationships with team members
\xef\x82\xb7 Support team members
\xef\x82\xb7 Occasional off-hours management of client accounts.
\xef\x82\xb7 Creating timely and engaging content for client social media profiles when possible,
during the easy load
\xef\x82\xb7 Generate original engaging content that is interesting and beneficial to the online
community when possible
\xef\x82\xb7 Become and remain knowledgeable about Leading social media products and
community standards
\xef\x82\xb7 Gather, analyze and utilize relevant data to develop ways to improve the overall user
experience on the site Qualifications:
\xef\x82\xb7 Minimum of 5 to 7 years\xe2\x80\x99 experience in Social Media Marketing
\xef\x82\xb7 Bachelor Degree in Business and Marketing
\xef\x82\xb7 Strong bilingual Copywriting skills
Interpersonal Skills:
\xef\x82\xb7 Positive attitude and flexibility
\xef\x82\xb7 Team spirit and results driven
\xef\x82\xb7 Agility and proactivity Job Types: Full-time, Permanent Salary: AED8,000.00 - AED12,000.00 per month Expected Start Date: 03/09/2023