Social Media Agent Call Centre

United Arab Emirates, United Arab Emirates

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Job Description

Our client is a multinational real estate development company. They are now looking for a Social Media Agent to join them.

Roles & Responsibilities

Receives and responds to social media, email, mail, and phone inquiries from internal and external business and residential customers regarding a wide variety of matters. Supports company initiatives and promotions.
Evaluate the problems of the customers and provide logical lasting solutions with best-in-class customer satisfaction
Educate customers on procedures, and processes to ensure the interaction is valuable to the customer
Ensure escalations are followed up within the specified timeline
Build customer loyalty by follow-up of customer social media enquiry
Enhances the customer experience by providing sales information assistance, through use of up/cross-selling, sales techniques. Generate customer interest in the services or products offered by the company

Bayt

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