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The job holder will be responsible for maximizing sales through exceptional customer service. The job holder will also be responsible for maintaining the desired retail operations, customer service, replenishment, recovery standards in the store in all aspects. xd8xb3xd9x8axd9x83xd9x88xd9x86 xd8xb5xd8xa7xd8xadxd8xa8 xd8xa7xd9x84xd9x88xd8xb8xd9x8axd9x81xd8xa9 xd9x85xd8xb3xd8xa4xd9x88xd9x84xd8xa7xd9x8b xd8xb9xd9x86 xd8xb2xd9x8axd8xa7xd8xafxd8xa9 xd8xa7xd9x84xd9x85xd8xa8xd9x8axd8xb9xd8xa7xd8xaa xd9x85xd9x86 xd8xaexd9x84xd8xa7xd9x84 xd8xaexd8xafxd9x85xd8xa9 xd8xb9xd9x85xd9x84xd8xa7xd8xa1 xd8xa7xd8xb3xd8xaaxd8xabxd9x86xd8xa7xd8xa6xd9x8axd8xa9. xd8xb3xd9x8axd9x83xd9x88xd9x86 xd8xb5xd8xa7xd8xadxd8xa8 xd8xa7xd9x84xd9x88xd8xb8xd9x8axd9x81xd8xa9 xd9x85xd8xb3xd8xa4xd9x88xd9x84xd8xa7xd9x8b xd8xa3xd9x8axd8xb6xd9x8bxd8xa7 xd8xb9xd9x86 xd8xa7xd9x84xd8xadxd9x81xd8xa7xd8xb8 xd8xb9xd9x84xd9x89 xd8xb9xd9x85xd9x84xd9x8axd8xa7xd8xaa xd8xa7xd9x84xd8xa8xd9x8axd8xb9 xd8xa8xd8xa7xd9x84xd8xaaxd8xacxd8xb2xd8xa6xd8xa9
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Responsibilities:
Shop Keeping and Store Standards:-
Maximize and contribute to sales within the store through exceptional customer service and retail experience
Ensure all stock is laid out and displayed according to standard layout norms (product placement, signage, neat and well folded, arranged in order from smallest to largest, hanged items must be steamed, brand wise, size wise etc)
Ensure all products are price tagged and bar-coded before display
Ensure correct rotation of stock on shelves and assist in accurate stock counts as per store requirements
Ensure all stock administration (stock count, inter branch transfer, dispatch and delivery) are recorded on the system in time, accurately and correctly categorized
Ensure awareness and vigilance at all times of security in the store without any negligence
Ensure the highest standards of housekeeping standards and grooming etiquettes are maintained in store at all times
Give accurate and current information about the product for all inquiries
Increase the customer database by adding new customers to the mailing list
Understand the returns policy and ensure effective implementation
Help store merchandiser and/or store manager in product placement and arrangement
Dress up Mannequins & attend to other visuals
Maintain a clean and well-organized back- stock area and keep the employee break area neat and tidy
Operate as a cashier and be consistently accurate in money handling (in case applicable)
Understand and utilize all reports required for the day-to-day functioning of each store
Carry out linked selling i.e., understand the customer's need and close the deal.
Store Merchandise / Merchandising:-
Maintain a detailed knowledge of the merchandise/ products stocked in the store
Ensure promotions and fast selling lines are featured in the store
Provide information about the customers(likes, dislikes and opinions) to the dept in charge
Ensure effective stock replenishment to the store and assure continuous stock availability, ongoing recovery & maintenance in the store
Customer Service
Responsible for greeting and meeting all customers promptly and politely as they enter the store
Provide customer satisfaction by delivering exceptional customer service
Guide customers throughout the store or to the specific area the customer requests
Develop a clear understanding of all departments, products, make, features and after sales service
Ensure effective implementation of visual merchandising principles within the stores
Effectively deal with customer queries and complaints
Follow procedures for dealing with specific customer orders
Ensure confidentiality with respect to Landmark retail/store sales information xd8xa7xd9x84xd8xadxd9x81xd8xa7xd8xb8 xd8xb9xd9x84xd9x89 xd8xa7xd9x84xd9x85xd8xaaxd8xacxd8xb1 xd9x88 xd8xb9xd9x84xd9x89 xd9x85xd8xb9xd8xa7xd9x8axd9x8axd8xb1 xd8xa7xd9x84xd9x85xd8xaaxd8xacxd8xb1
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Qualifications:
Basic Qualification /Education / Vocational Training: High School Diploma
Advanced Qualification / Certification / Specialist Training: Graduate degree in any field xd8xa7xd9x84xd9x85xd8xa4xd9x87xd9x84xd8xa7xd8xaa xd8xa7xd9x84xd8xa3xd8xb3xd8xa7xd8xb3xd9x8axd8xa9 \ xd8xa7xd9x84xd8xaaxd8xb9xd9x84xd9x8axd9x85 \ xd8xa7xd9x84xd8xaaxd8xafxd8xb1xd9x8axd8xa8 xd8xa7xd9x84xd9x85xd9x87xd9x86xd9x8a: xd8xb4xd9x87xd8xa7xd8xafxd8xa9 xd8xa7xd9x84xd8xafxd8xb1xd8xa7xd8xb3xd8xa9 xd8xa7xd9x84xd8xabxd8xa7xd9x86xd9x88xd9x8axd8xa9
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About Us:
Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure.
Over the years, our UAE - based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC's largest omnichannel retailers and India's top home and fashion retailer.
We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.
About the Team:
SHOEMART is the largest retailer of footwear and accessories in the Middle East, with over 160 stores to cater to the entire family. With an impressive 34-year history, we have earned our place as one of the most trusted footwear retailers in the region, serving nearly 7 million shoppers annually.
We also manage two additional footwear retail chains: SHOEXPRESS, which has 50 stores and is the leading value footwear brand in the self-service format within the region, and Pablosky with 9 stores, a premium kids' footwear brand known worldwide.
We take immense pride in being the preferred footwear business for more than 150 vendors from around the world, some of whom have been supporting us for over 30 years.
SHOEMART not only offers an extensive range of in-house brands like Celeste, Duchini, Le Confort, Missy, Juniors, and many others but also carries leading international brands such as Adidas, Kappa, Lee Cooper, and Skechers, among others. Our vision is to "Grow Brands that Our Customers Love and Deliver Great Value."