We are seeking a motivated and customer-focused Support Engineer to join our team in Dubai. In this role, you will provide first-level technical support to global customers using Starlink's satellite internet services. Support will be delivered via HelpDesk, chat, and voice channels, addressing a range of issues related to networking, computer systems, and software applications. The ideal candidate must possess solid technical skills, strong interpersonal abilities, and the capability to troubleshoot effectively under pressure.
Key Responsibilities:
Troubleshoot, diagnose, and resolve issues related to networking, computer systems, and software applications.
Provide technical support to customers through HelpDesk, Chat, and Voice Line.
Document technical issues, resolutions, and customer interactions in a clear and structured manner.
Assist with billing-related inquiries and support.
Collaborate with internal teams and escalate unresolved issues to higher-level support or engineering as necessary.
Follow standard operating procedures and contribute to documentation updates and process improvements.
Maintain up-to-date knowledge of industry trends, new technologies, and company products/services through ongoing training.
Ensure high levels of customer satisfaction by delivering timely and effective support.
Apply hands-on expertise in WLAN setup, router configuration, and network performance optimization.
Resolve IP conflicts, configure network devices, and support the maintenance of secure, efficient network environments.
Qualifications and Skills:
Bachelor's degree in Computer Science, Information Technology, or a related field.1-2 years of experience in a technical support or IT helpdesk role.
Strong understanding of networking fundamentals, including IP addressing, DNS, DHCP, and TCP/IP.
Experience with WLAN, router configuration, and troubleshooting network connectivity issues.
Excellent communication and interpersonal skills; ability to simplify technical issues for non-technical users.
Strong problem-solving mindset and a commitment to customer satisfaction.
Flexibility to work in shifts, including weekends and holidays, as required
Job Type: Full-time
Pay: AED4,500.00 - AED5,500.00 per month
Application Question(s):
* How many years of experience do you have in WLAN, router configuration, and troubleshooting network connectivity issues?
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