Job Description

Location
Doha, Qatar
Experience
7
Job Type
Outsourcing


Job Title


Senior Siebel CRM


Objective:


This position is responsible for successful delivery of projects and technical enhancements. This individual will support the Siebel CSR team and follow SDLC to deliver assigned tasks. The resource will also work with Operations Team to support production environment and work with other teams for implementation. This is a hands-on delivery role.




Requirements:


7 Years in a Siebel development role and hands-on experience Solid understanding of Siebel Tools Configuration, Siebel e-Script, Siebel e-AI, Siebel EIM, Web Services, Business Services, Workflow Policies, Assignment Manager, and Siebel Administrative Tasks Background in a technical development environment and solid working of relational databases (i.e. Oracle, SQL), operating systems, and hardware platforms Experience with software development life cycle (SDLC) and quality assurance processes, methodologies and tools Excellent customer relationship, organization and follow through skills, as well as a positive attitude

Responsibilities:


Develop a New Services and Integrations Support the Siebel implementation process by coordinating business analysts and technical personnel to assure successful implementation Develop implementations plans: Design Documents, Functional Technical Documents, User Guides, Migration Release Form, Issues List, status reports, and other written documents in accordance with the recommended methodology Develop presentations and workshops to convey commitments to the quality and success of implementation Current Siebel configuration set-up and monitoring various non-development environments Manage new requirements in the existing configuration Siebel Configuration Support Develop unit test cases, test, and deploy the changes to non-development environment

Qualifications:


Bachelor Science Computer Science or equivalent experience Minimum 5 years' experience with Siebel Financial Services and/or Siebel Call Center and/or Siebel Public Sector Experience in implementing and integration in multiple diverse environments Excellent verbal and communication skills: English Preferred Candidates should have Siebel Certification





Technical Skills


Excellent understanding of Siebel Enterprise Architecture Excellent understanding of Siebel Best Practices Expert in Siebel configuration (UI Layer, BO Layer and Data object layer) Expert in workflows Expert in configuring : Integration Objects, Inbound and Outbound web services, Data Maps, EBCs Good Knowledge on SQLs Good knowledge of scripting





Good to Have


Experience in multi-lingual implementation Experience with IP22X + with good knowledge of Siebel Architecture and Workspaces. Experience with BI Publisher





Functional Skills


Siebel Public Sector Experience Siebel Self Service or Public Sector eservices








Skills
Cco, Referred Candidate, Test Cases, Coo, Business Analysis, Cto, Enterprise Architect, Erp, Ned, Quality Assurance, Sdlc, Visio, Unit Test, Web Service, Positive Attitude, Siebel, Workflow, Methodologies, Presentation, Excel, Communication Skill, Supervision, Communication Skills, Sql, Technical Skill, Technical Skills, Oracle, Software Development