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Purpose of the role:

Assist the Restaurant General Manager in supervising the Crew members; monitor their performance, making sure that they perform according to the brand\'s standards.

KEY JOB RESPONSIBILITIES

Financial

• Achieve store targets as assigned working along with the team
• Ensure cost control and contributing to the bottom line
• Prepare daily consumption & sales report
• Prepare the daily plan of the day/ shift

Internal process

• Monitor and motivate sales activities.
• Participates in handling cost control
• Conducts daily critical inventory.
• Complete all daily paperwork and in-store banking for the designated shift.
• Follow the Company cash handling procedures and ensure that customer service employees also adhere to these guidelines.
• Work on effective food production and handling, to minimize food waste and best utilization of raw materials.
• Ensure that sufficient labor and supplies are available, taking corrective action where necessary.
• Ensure that the correct volume of product is prepared to meet the level of business and accurately maintain the product control sheet.
• Conducts daily, weekly and monthly inventory.
• Provide supervision for employees to ensure that brand owners standards maintained throughout the shift.
• Ensure statutory and company health, safety and food hygiene regulations followed during the shift and corrective action taken as required.
• Ensure that all company security procedures followed in order to ensure the security of premises, people, stock, equipment and monies at all times.
• Professionally represent the company to outside agencies such as Health Office, labour office.
• React to resolve Emergencies as appropriate.
• Recognizes routine problems and resolve them
• Manage designated shifts ensuring that all policies and procedures adhered to.

People:

• Assist the restaurant management with training new and existing employees towards brand standards and Team Leader proficiency and ensure the standards maintained.
• Record performance gaps and report performance deviation.
• Reward & recognize Team member in his shift.
• Observe employee\'s daily performance and correct any deviation.
• Notifies Restaurant Manager of grievances or potential problems.
• Treat Team Members fairly with respect and dignity.
• Catches people doing right things and personally participates in R&R programs and events.

Customer

• Successfully resolve customer complaints and queries correctly and confidently reporting serious complaints to the RM or Area Coach as appropriate.
• Ensures a safe working and customer experience environment by facilitating safe work behaviors of the team
• Maintain customer mania spirit within the restaurant team, train and empower TM to handle complaints.

Requirements:

• Any Graduate
• Experience in casual dining resaturants at supervisory level for at least 2 years
• Very good communication skills
• Leadership and people skills
• Ability to multitask
• Flexibility & adaptability

Galadari Brothers