Shift Supervisor
Dubai, United Arab Emirates
Job Description
As the Shift Supervisor, you will be responsible for overseeing the daily operations and activities on your assigned shift. You will ensure that all financial transactions and client interactions are conducted professionally and accurately to maintain the company\'s high standards. You will be a key member of the team, providing support, guidance, and leadership to the shift staff while also working closely with senior management to implement strategies for success.
Responsibilities:
Responsibilities:
- Supervise and lead a team of customer service representatives, ensuring their workflow is efficient and effective.
- Monitor and analyze reports to identify opportunities for improvement, and present findings and recommendations to senior management.
- Train and develop staff, providing continuous support and coaching to help them reach their full potential.
- Handle and resolve any escalated client inquiries or complaints in a timely and professional manner.
- Collaborate with other Shift Supervisors and managers to ensure consistency and cohesiveness across all shifts.
- Maintain a safe and clean work environment, adhering to all health and safety protocols.
- Previous experience in a supervisory or managerial position, preferably in a financial institution.
- Strong leadership skills with the ability to motivate and inspire staff.
- Excellent problem-solving and decision-making abilities.
- Proven track record of meeting and exceeding performance targets.
- Experience training and developing staff.
- Ability to work in a fast-paced environment and handle multiple tasks with ease.
- Proficient in Microsoft Office and financial software.
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Job Detail
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Job IdJD1636259
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:6300 - 6400 per month
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned