Job Description

ob description:

Job Title:

Shift Supervisor

Restaurant:

GO Crispy

Location:

Doha,Qatar

Position Overview:

The Shift Supervisor at GO Crispy ensures the smooth and efficient operation of our fast-food outlets during assigned shifts. Reporting to the Assistant Restaurant Manager, this role supervises daily activities, supports team performance, and enhances the guest experience.

Key Responsibilities:

Shift & Team Management

Lead and supervise the restaurant team during assigned shifts. Monitor service flow, manage queues, and delegate tasks effectively. Coordinate between kitchen and front-of-house staff for smooth operations. Ensure compliance with company policies, quality standards, and hygiene practices. Guide and coach team members, providing support and feedback as needed. Maintain professional staff conduct and adherence to uniform standards.

Customer Service & Operations

Create a welcoming atmosphere and address guest inquiries professionally. Ensure accurate order taking and timely service. Uphold food quality and presentation standards. Conduct routine checks for cleanliness and health & safety compliance. Address operational challenges, customer concerns, and staff issues during shifts. Escalate complex issues to management when necessary.

Inventory & Cash Management

Monitor inventory levels, ensuring adequate supplies and minimizing waste. Coordinate timely food preparation and delivery with kitchen staff. Handle cash transactions accurately and securely. Adhere to proper cash handling procedures.

Qualifications & Skills

Minimum 2-4 years of experience

in a supervisory or leadership role within the fast food service industry. Strong organizational and multitasking skills. Excellent communication and interpersonal abilities. Customer-focused with a commitment to service excellence. Basic knowledge of inventory management, POS systems, and cash handling. Ability to remain composed under pressure and make prompt decisions. Flexibility to work shifts, weekends, and holidays. Familiarity with health, safety, and hygiene regulations.
Job Type: Full-time