Job Description

• Create and maintain a detailed view of the existing architecture.
• Establish architectural controls to ensure the correct technical solutions are used when

• delivering business solutions.

• Expert in integrations with 3rd party applications
• Recommend emerging technology & process enhancements.
• Analyze the impact of new requirements.
• Resolve technical escalations, including responding to defects.
• Participate in process & requirement workshops, providing expertise on best practices &

• emphasizing streamlined processes & systems.

• Manage all updates, enhancements, patches, and environment changes with the

• ServiceNow platform.

• Partner to identify and resolve technical issues.
• Consult with Product Owner on Strategy, Design and Engineering of Platform
• Create target state vision through designs, standards, and patterns.
• Assess technical debt for criticality and scope.
• Advise implementation design to ensure alignment with best practice and scalability.
• Identify and communicate platform capabilities and opportunities for platform

• roadmaps.

• Review and approve new standards, patterns, and practices.
• Collaborate with stakeholders including developers, product owners, technology

• leadership, business consumers and technical governance.

• Contribute to community forums and communities of practice within the company.
• Participate in SCRUM activities: Understand team's deliverables and communicate

• prioritized list of work to be delivered.

Qualifications

• Bachelor's in computer science, Information Systems or related discipline.
• 5+ years' IT experience working in related workflow tools.
• 5+ years' experience in the ServiceNow Ecosystem documenting requirements,

designing, and building on the ServiceNow platform.
FOR MORE INFORMATION
CONTACT Avinash Sirur