Servicenow Itom & Aiops Administrator
Abu Dhabi, United Arab Emirates
Job Description
Job Title: ServiceNow ITOM & AIOps Administrator
Location: Abu Dhabi
Role Summary:
The ServiceNow ITOM & AIOps Administrator is responsible for managing and optimizing the ServiceNow platform's IT Operations Management (ITOM) and Artificial Intelligence for IT Operations (AIOps) modules. This role ensures proactive monitoring, intelligent event correlation, and automation across hybrid IT environments to enhance service reliability and operational efficiency.
Key Responsibilities:
ITOM Administration:
- Configure and maintain ITOM modules: Discovery, Service Mapping, Event Management, and Orchestration.
- Ensure accurate population and maintenance of the CMDB.
- Develop and maintain service maps for critical business applications.
- Integrate monitoring tools and automate workflows using Orchestration and Flow Designer.
- Implement and manage Event Correlation, Root Cause Analysis, and Predictive Insights.
- Leverage Log Analytics, Health Monitoring, and Service Reliability Management.
- Use ServiceNow's Now Assist for ITOM to enhance observability and incident response
- Monitor platform performance and apply patches/upgrades.
- Troubleshoot and resolve issues related to ITOM and AIOps modules.
- Collaborate with IT teams to align platform capabilities with business needs.
- Develop integrations with third-party monitoring and cloud platforms (AWS, Azure).
- Use REST APIs and scripting (JavaScript) to automate operational tasks.
Beware of fraud agents! do not pay money to get a job
MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Job Detail
-
Job IdJD1947156
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationAbu Dhabi, United Arab Emirates
-
EducationNot mentioned