Job Description

:

Key Responsibilities

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Assist in the

design, configuration, and development

of ServiceNow solutions, primarily within ITSM, HRSD, and ITOM under guidance from senior developers. Work with cross-functional teams to

understand business requirements

and help translate them into basic technical tasks and configurations. Support the team in

building workflows, forms, UI policies, business rules, and client scripts

using JavaScript and ServiceNow platform tools. Participate in

process improvement and automation initiatives

to enhance efficiency and service delivery. Help in

testing, debugging, and documentation

of ServiceNow enhancements and fixes. Assist with

integrations

between ServiceNow and other systems as directed, learning best practices for APIs and data exchange. Ensure adherence to

ServiceNow development standards

, documentation procedures, and governance guidelines. Stay current with

ServiceNow releases

, features, and platform capabilities to continuously improve skills. Support ITIL-aligned processes and learn how ITIL best practices apply within ServiceNow environments.

Required Skills and Experience

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Basic knowledge or academic exposure to

ServiceNow platform

and its core modules (ITSM/HRSD preferred). Familiarity with

JavaScript

, web technologies, or scripting fundamentals. Understanding of

software development principles

, SDLC, and basic troubleshooting. Exposure to or interest in

ITSM processes

and the

ITIL framework

. Strong analytical thinking, willingness to learn, and ability to work collaboratively. Good communication skills and the ability to follow instructions and contribute to team discussions. Bachelor's degree in

Computer Science, Information Technology, Engineering

, or a related field.

Preferred but not required:

ServiceNow Certified System Administrator (CSA), ITIL Foundation certification, or academic projects involving ServiceNow.
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