Job Description

Only Candidates with Elevator Industry experience and currently residing in Kuwait will be considered.
Role Summary:
Service Sales Engineers play a major role within the organization being the link with its customers; they understand their needs and technical problems, report them and look for solutions.
Business Industry: Elevator, Escalator & Moving Walkways
Location: Kuwait
Reporting Channel: Service Sales Manager
Main Duties and Responsibilities:

• Identify key markets, players and customers, and assess Service Sales leads.
• Propose tactics to generate and develop Service Sales.
• Develop strong relationship with clients.
• Follow up and provide continuous Customer feedback.
• Pursue and secure new multi-brand contracts, recapture previous contracts and secure existing ones.
• Review and document soon-to-be expired contracts for renewal process.
• Prepare quotations according to customer's enquiries for maintenance, parts, and repairs.
• Keep track and obtain approvals on all the proposals made for annual maintenance contracts, parts, and repairs.
• Work with a team of service engineers and technicians.
• Manage assigned sales portfolio and successfully meet or exceed the target budget.
• Monitor financial status of the assigned portfolio (e.g. Outstanding payment and actual GM%).
• Address the Net Promoter Score within the same day.
• Adhere to all safety and compliance rules of the company

• Bachelor Degree in Engineering (Electrical or Mechanical).
• 3 to 5 years of experience in Sales/ Service Sales in Kuwait.
• Experience in the Elevator Industry in Kuwait is a must.

• Excellent interpersonal skills and ability to develop effective client business relationships.
• Proven track records with excellent communication and presentation skills.
• Excellent market analytical, organizational and negotiation skills.
• Candidate to be proactive, result oriented and able to work under pressure.
• Creative, Dynamic and Pro-Active.
• Team Player.
• Thorough knowledge in MS Office (Word, Excel, PowerPoint).