COME JOIN THE WORLD\xe2\x80\x99S MOST INTERNATIONAL COMPANY
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. DHL UAE is the recognized market leader in Express logistics and an Employer of Choice - ranked consistently as Great Place To Work in the UAE for 11 consecutive years, with a 2022 global ranking at #1!
Join our team and discover how an international network that\'s focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit
ABOUT THE ROLE
The Service Point Advisor is responsible for answering customer inquiries both over the phone and across the counter, ensure that collection and deliveries of shipments are processed as per network standards and provide a competent, courteous, efficient and proactive point of contact for customers both internal and external. The Advisor is also responsible in helping to achieve revenue targets through effectively promoting and selling DHL\xe2\x80\x99s products and value-added services.
YOUR TASKS
Ensure that a high level of professional rapport is developed and maintained with all customer
Follow up on all customer inquiries and direct customer to the correct DHL department where further information is required
Maintain proactive work processes to ensure teamwork, shuttle procedures and overall base performance is achieved
Provide a high level of customer service and professionalism taking into account the consideration that all DHL customers have an express requirement and are looking for instant and immediate action
Process all shipments accepted at the counter accurately and enter relevant data so as to ensure perfect airwaybills thus offering DHL\xe2\x80\x99s most suitable service to the customer
Deal competently with customer complaints and take all possible actions to resolve the issue to their fullest satisfaction with minimal intervention of team leaders
Ensure all shipments are manifested by end of each shift and also ensure all documents and invoices pertaining to WPX shipments are imaged for quicker clearance at destination
Provide follow up for the call centre Advisors during off hours by tracking and tracing shipments in adherence to DHL\xe2\x80\x99s network trace standards
YOUR PROFILE
Excellent verbal communication skills and interpersonal style
Excellent personal presentation, grooming and hygiene
Excellent organisational skills, including ability to prioritise workload
Ability to effectively contribute as a team member as part of a busy team
Proven ability to work under pressure in a fast paced, time sensitive enviroment
Demonstrated ability to use initiative/judgement to solve job related issues
Strong problem solving capability
WHAT WE OFFER
Strong career support in an international environment
Experience working with DHL Express in a tier 1 country & the challenges it brings to your role
In the UAE, you get to work in a diverse work environment with colleagues from across the world and take part in ample employee engagement activities
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!