Job Description

Summary:

The Service Manager is responsible for overseeing the daily operations of the service department, managing a team of service technicians, and ensuring high levels of customer satisfaction.



Job Responsibility:

Develop and implement service policies and procedures to ensure efficient operations Manage and motivate a team of service technicians to meet performance goals Monitor service orders and ensure timely completion of service requests Conduct quality control checks on completed work to maintain high standards Handle customer inquiries and resolve any escalated concerns or complaints Collaborate with other departments to improve overall customer experience Prepare and manage department budgets and expenses Stay up-to-date on industry trends and developments to improve service offerings


Candidate Requirements:

Proven experience in a similar role, in the automotive industry Strong leadership and communication skills Excellent problem-solving abilities Ability to work under pressure and handle multiple priorities Knowledge of service management software and tools Bachelor's degree in Business Administration or a related field (preferred)
Skills





Strong leadership and managerial skills

Excellent customer service and communication skills Ability to analyze and solve problems efficiently Knowledge of industry trends and best practices Experience in budget management and resource allocation Ability to collaborate with different teams and departments Proficiency in using relevant software and tools Strong decision-making and organizational skills

Job Details


Job Location
Doha, Qatar
Company Industry
Retail & Wholesale
Company Type
Employer (Private Sector)
Job Role
Management
Preferred Candidate


Career Level
Management
Years of Experience
Min: 5
Nationality
United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen