Job Description

Service Manager at an Auto workshop plays a key leadership role, ensuring the smooth operation of the service department while delivering high levels of customer satisfaction and maximizing profitability. Below is a detailed breakdown of the roles and responsibilities:

Primary Roles and Responsibilities of a Service Manager in an Auto Workshop

1. Customer Service & Relationship Management

Greet and interact with customers to understand their vehicle concerns.
Explain service details, costs, and timelines clearly.
Handle customer complaints, disputes, and feedback professionally.
Ensure a high level of customer satisfaction and retention.
2. Team Management & Supervision

Supervise technicians, service advisors, and other workshop staff.
Assign jobs to mechanics based on skill and workload.
Monitor employee performance and provide training or guidance when necessary.
3. Workshop Operations Management

Ensure efficient workflow and optimal utilization of workshop bays.
Monitor repair and maintenance jobs for quality and timeliness.
Enforce safety protocols and cleanliness standards in the workshop.
Ensure that all tools and equipment are maintained and calibrated.
5. Financial & Administrative Duties

Prepare estimates and work orders.
Monitor and control expenses, labor costs, and profitability.
Meet targets for revenue, upselling services, and efficiency.
Maintain service records and ensure accurate documentation.
6. Quality Assurance

Conduct random checks on completed jobs to ensure quality.
Ensure compliance with manufacturer standards and warranties.
Investigate recurring issues and implement corrective measures.
7. Compliance & Legal

Ensure compliance with local labor laws, environmental regulations, and safety standards.
Handle audits, inspections, and certifications as required.
8. Technology & System Management

Use workshop management software to schedule jobs, track progress, and manage records.
Implement and oversee digital tools for diagnostics and customer communication.
? Key Skills Required

Strong technical knowledge of automotive systems
Leadership and team management
Excellent customer service and communication
Problem-solving and decision-making
Financial and inventory management
Job Type: Full-time