Job Description

ID
2025-4433
Category
Clinical Operations
Asset : Name
Healthpoint
City
Abu Dhabi

Overview

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Facility Overview:

Healthpoint, part of the M42 group, is a multi-specialty hospital based in Abu Dhabi. The hospital includes 10 specialty centers: bariatric (weight loss) surgery & weight loss, dentistry, medical specialties, musculoskeletal medicine, pain management & headache, physiotherapy & rehabilitation, plastic surgery & dermatology, pulmonary & sleep medicine, vascular medicine & surgery, & surgical specialties.

JOb Overview:

The Service Line Manager (SLM) plays a pivotal leadership role in ensuring efficient, patient-centred, and data-driven operations across designated service lines. This non-clinical role drives strategic and operational goals through collaboration, analytics, and continuous improvement initiatives.

Responsibilities

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Oversee daily operations across assigned service lines and programs of care. Implement service development strategies that are evidence-based and aligned with institutional goals. Support the development of clinical care pathways and remote monitoring initiatives. Collaborate with finance, RCM, and IT to optimize billing, documentation, and operational reporting. Monitor key performance indicators and provide data-driven insights to leadership. Champion continuous improvement and Lean methodology across the service lines. Lead and manage a multidisciplinary team with clear performance and development goals. Enhance EBITDA, manage revenue streams and support cost control through effective resource planning and CAPEX optimization. Support improvement initiatives and maintain compliance with accreditation and regulatory standards. Lead initiatives that improve the overall care journey, including patient flow and patient experience. Drive improvements in access, volume, productivity, and growth. Promote employee engagement.

Qualifications

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Essential:

Bachelor's degree in Healthcare Management, Business Administration, or a related field. Minimum 7-10 years post-graduate experience with 3 years in people or service line management. Experience in healthcare operations or business leadership. Proven track record in customer service, data analytics, strategic planning, operational leadership, and driving continuous improvement initiatives.

Preferred:

Master's degree or postgraduate qualification in operations or healthcare. Lean Six Sigma Green Belt is highly desirable. * Project management experience.