• Very comprehensive knowledge of the Hotel, including all departments, services, outlets and Dubai
• Knows all the operation hours of all outlets and facilities as well as the extension number of all department outlets, executives and facilities
• Always have a smile, with a helpful and friendly attitude towards colleagues and guests alike
• To ensure a very polite, accurate and efficient telephone service to all callers
• To handle all internal and external calls into and out of the hotel in a courteous and efficient manner
• To ensure full awareness of all activities within the hotel in order to provide accurate information to all internal and external guests
• To ensure that all wake-up calls are in order and completely punctually as per the Paramount Hotel standards
• To ensure that all VIP\'s in-house are listed on the VIP board and the board with all major information is updated on daily basis or whenever necessary during the day
• To maintain updated internal and employee telephone directory
• Maintains a logbook on each shift for any information on guest comments.
• To be aware of all fire prevention and safety regulations and procedures at all times.
• To report all emergency calls immediately to the management

• At least 1-2 years\' experience in a Switchboard or Communication Center position
• Operational knowledge of the Front Stage operation and Organization
• Very well versed in Microsoft Office and related applications
• Clear, calm, friendly and courteous voice to attend all calls

• Post-secondary diploma or equivalent
• Preferably 1 additional language (Arabic, Russian, Chinese, French, Spanish, German)

DAMAC Properties