Job Description

Job Title Service Fulfilment Lead

Description

Service Fulfilment Lead

Full time

AE - Dubai

Opportunity

The Service fulfillment lead is part of the Service fulfillment team in the Maersk West Central Asia Ocean Customer Logistics and is responsible for enabling Customer centric as well as cost efficient and smooth cargo operations for our customers cargo and vessel operations to run efficiently with any incidents or exceptions being handled timeously. Responsible for cargo and vessel incident managementWCAOCL is responsible for vessel schedules, allocation management, VSA coordination, port productivity, procuring and controlling Container Yard, Port Expenses and Foreign Feeder costs, load and discharge processes, Equipment Maintenance and Repair, Intermodal transport, equipment positioning and evacuation. WCAOCL is a highly international environment and consists of approximately 100 driven colleagues and is based in various locations in the West Central Asia with the head office in Dubai, United Arab Emirates.

We offer

A complex, interesting and challenging role involving different elements of Cargo and Vessel Operations, customer service and administration. It is a highly multicultural, open and international work environment where teamwork plays a vital role.You will actively participate in improvement projects to build the future way of working for Service Fulfillment team within the company.At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job - we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams

Key responsibilities

Responsible for handling all Load and Discharge (including transshipment) activities, including

sending of load and discharge lists including coordinating with terminals, vessel command and GSP

The position demand work in 24/7 shifts (3 shift structure i.e., Morning/Afternoon/Night), during Weekends and Public holidays in rotation shift basis for which we offer compensation.

Execute plans to benefit of customer experience

We are looking for

Looking for a bright, talented individual.

The ideal candidate should possess a relevant degree from a reputable education facility. A minimum of 3 years' experience in the industry.

Comes with customer centric mindset, should be a diligent, self-disciplined, and upright individual, accepting personal ownership and drive results.

Data driven and able to work autonomously and take calculated and independent decisions under high-pressure scenarios.

Candidate should have good time management skills and ability to priorities and work effectively under tight deadlines with flexible attitude to working hours.

You should be an excellent communicator who is able to interact with and convey ideas to cross-cultural teams and multiple stakeholders.

Someone who is Enthusiastic, energetic and an effective team player.

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