Job Description

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Black & Grey HR is hiring a Service Engineer (Weighing Scale) for a reputed client specializing in high-precision machinery for the jewelry manufacturing industry. The role involves installing, maintaining, and troubleshooting digital weighing scale machines at client sites, along with promoting Annual Maintenance Contracts (AMCs). This is a field-based role requiring technical expertise and strong customer service skills.
Responsibilities:
- Install and calibrate new digital weighing scale machines at client locations.
- Conduct scheduled maintenance, troubleshoot breakdowns, and provide emergency support.
- Diagnose and resolve technical faults with precision and efficiency.
- Maintain accurate service records and documentation for all client visits.
- Promote AMC services and generate leads during on-site visits.
- Follow up on AMC renewals and convert potential leads into new contracts.
- Deliver product demonstrations and end-user training sessions.
- Maintain excellent relationships with clients and provide timely resolution of issues.
- Coordinate with internal teams for spare parts, technical support, and escalations.
- Adhere to all SOPs and safety protocols during service activities.
Requirements
- Diploma or Degree in Electronics, Instrumentation, Mechatronics, or a related field.
- 4-5 years of hands-on experience in servicing digital weighing machines - experience in the jewelry sector is highly preferred.
- Strong technical understanding of precision instruments and calibration techniques.
- Excellent communication skills in English and Hindi.
- Customer-centric attitude with problem-solving abilities and sales orientation.
- Willingness to travel to client sites and work in the field.
Benefits
- Competitive salary with performance-based incentives.
- Training and exposure to industry-leading equipment brands.
- Opportunities for professional development and growth in a dynamic work environment.
If you are a technically skilled professional with a passion for precision and customer service, apply now to join a market leader in the jewelry machinery industry!

Skills Required