Job Description

Service Engineer - After Sales
Location: Sharjah, UAE
Industry: Heavy Equipment / Machinery
Experience Required: 3-5 years
Employment Type: Full-time
Job Summary
We are seeking a skilled and experienced Service Engineer specializing in After Sales support for AWP (Aerial Work Platforms) and MEWP (Mobile Elevating Work Platforms) equipment. The ideal candidate will be responsible for maintenance, troubleshooting, repair, and customer support to ensure optimal equipment performance and customer satisfaction.
Key Responsibilities

• Perform on-site installation, maintenance, repair, and servicing of AWP/MEWP equipment.
• Diagnose mechanical, hydraulic, electrical, and electronic faults and provide effective solutions.
• Conduct preventive maintenance and inspections to ensure equipment reliability and safety compliance.
• Provide technical support and training to customers on equipment operation and maintenance.
• Prepare and submit detailed service reports, including work performed, parts used, and recommendations.
• Maintain accurate records of service activities, inventory, and warranty claims.
• Coordinate with the sales and spare parts teams to ensure timely resolution of customer issues.
• Adhere to all company safety policies and industry regulations.

Qualifications & Requirements

• Diploma or Degree in Mechanical Engineering, Automotive Engineering, or a related field.
• 3-5 years of hands-on experience in servicing and repairing AWP/MEWP or similar heavy equipment.
• Strong technical knowledge of hydraulic, electrical, and mechanical systems.
• UAE Driving License is preferred.
• Excellent troubleshooting and problem-solving skills.
• Good communication skills in English (Arabic is an advantage).
• Ability to work independently and handle customer interactions professionally.
• Willingness to travel to customer sites within the UAE as needed.

Preferred Skills

• Certification or training in AWP/MEWP equipment.
• Familiarity with diagnostic tools and software.
• Experience working with major equipment brands (e.g., JLG, Genie, Haulotte, Skyjack).
• Knowledge of UAE market and customer service practices.

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional development and training.
• A dynamic and supportive work environment.
• Company-provided tools and transportation (if applicable).

Skills Required