Job Description

We're Hiring! | Service Desk Analyst - Qatar

Greetings from

Proztec Qatar!

We are excited to announce an amazing

career opportunity

with one of our

prestigious clients in Qatar

for the position of

Service Desk Analyst

.

If you have a passion for IT support, problem-solving, and delivering exceptional customer experiences -- we'd love to connect with you!

Position:

Service Desk Analyst

Location:

Qatar

Experience:

3-4 years in IT Service Desk / Technical Support

Key Responsibilities:

Provide first-line technical support via phone, email, and remote tools.
Log, monitor, and resolve incidents and service requests using ITSM tools.
Troubleshoot system, application, and network-related issues.
Support Microsoft technologies --

Active Directory, Exchange, Azure, and O365.

Maintain accurate documentation and knowledge base articles.
Ensure timely resolution and high customer satisfaction.

Qualifications & Skills:

Bachelor's degree in Computer Science, Information Systems, or related field.
3-4 years of experience in remote IT support or service desk environments.
Strong technical skills in Windows OS, Office 365, and Active Directory.
ITIL v4 Foundation certification (mandatory).
Preferred: Microsoft 365, Azure Fundamentals, CCNA/CCNP certifications.

If this opportunity matches your profile and career goals, we'd love to hear from you!

Please send your updated CV

to

Recruitment@proztec.com

Or comment below / DM me your details at +974 7095 5929 :

Name Nationality Total Experience Relevant Experience Current Location Visa Status Current Salary Expected Salary Notice Period

About Proztec:

Proz Technologies (Proztec)

is a leading ICT solutions provider headquartered in

Doha, Qatar

, with a talented team of over

300 professionals

delivering cutting-edge technology services.

Job Type: Full-time

Pay: QAR4,000.00 - QAR5,000.00 per month