Service Delivery Manager
Dubai, DU, AE, United Arab Emirates
Job Description
Job Information
Date Opened
05/23/2025
Job Opening StatusIn-progress
Job TypeFull time
IndustryTechnology
Work Experience5+ years
CityDubai
State/ProvinceDubai
CountryUnited Arab Emirates
Zip/Postal Code337-1500
About Us
Raqmiyat is a UAE-based IT and digital transformation company specializing in consulting, staffing, and enterprise technology solutions. We empower banking, government, and enterprise clients across the Middle East to achieve their digital objectives.
Service Management & Delivery
Ensure the timely and effective delivery of services according to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Oversee day-to-day service operations, including incident, problem, change, and release management. Identify areas for service improvement and implement proactive measures.
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Client Relationship Management
Serve as the main point of contact for client escalations and service-related communications. Build and maintain strong relationships with clients, ensuring a clear understanding of their business needs and expectations. Conduct regular service reviews and status meetings with clients.
Preferred Certifications:
ITIL Foundation or higher PMP, PRINCE2, or Agile certification (optional but advantageous) * Relevant technical certifications depending on the service domain (e.g., Microsoft, AWS, Cisco)
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Job Detail
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Job IdJD1901827
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, DU, AE, United Arab Emirates
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EducationNot mentioned