Job Description

FRIDAY
10th October 2025
9:00 AM - 2:00 PM
108. First Floor. Bahwan Plaza.
Al Sheif, Sheikh Zayed Road, Dubai, UAE.
(near Equiti Metro Station)
Service Crew
Position: Service Crew
Department: Food & Beverage Service / Front-of-House
Reports to: Restaurant Supervisor / Manager
Level: Entry-Level / Operational
1. Job Purpose (Summary)
The Service Crew is the face of the establishment, responsible for delivering a positive and memorable customer experience. This multi-faceted role involves taking orders, serving food and beverages, handling payments, and maintaining the cleanliness of the dining area, ensuring smooth and efficient restaurant operations.
2. Key Responsibilities
Customer Service & Interaction:

• Greet customers warmly, escort them to their tables, and present menus.
• Provide prompt, friendly, and professional service at all times.
• Answer customer questions about menu items, ingredients, and preparation methods knowledgeably.
• Take accurate food and beverage orders and relay them clearly to the kitchen and bar.
• Handle customer complaints or concerns with patience and escalate to a supervisor when necessary.

Food & Beverage Service:

• Serve food and drinks to guests in a timely and orderly manner.
• Ensure all orders are correct and presented according to establishment standards.
• Perform table-side services such as refilling water glasses, clearing finished plates, and checking on customer satisfaction.
• Prepare and serve non-alcoholic beverages, coffee, and tea.

Operational Duties:

• Process customer payments using cash registers or Point-of-Sale (POS) systems accurately.
• Maintain the cleanliness and organization of the dining area, service stations, and restrooms.
• Set up and break down dining areas before and after service.
• Restock service stations with napkins, cutlery, condiments, and other necessary supplies.
• Follow all opening and closing procedures.

Teamwork & Compliance:

• Collaborate effectively with kitchen staff and other service crew members.
• Adhere to all company policies, health codes, and safety standards.

3. Qualifications & Requirements

• Education: High school diploma or equivalent.
• Experience: Previous experience in a customer service or restaurant role is beneficial but not mandatory. Training will be provided.
• Skills:
• Excellent interpersonal and communication skills.
• Friendly, outgoing personality with a customer-oriented mindset.
• Ability to multitask and remain calm under pressure during busy periods.
• Basic math skills for handling cash and giving change.
• Physical ability to stand for long hours and carry trays.
• Flexibility to work in shifts, including weekends and public holidays.

Skills Required