Job Details What you will do Service Coordinator will be directly reporting to the Branch Manager for the Marine, Offshore & Navy Middle East and will be part of Global Marine & Navy, a division of Johnson Controls where we develop, produce, and market complete HVAC/R and controls systems for Marine, Offshore and Navy applications. We are one of the world\xe2\x80\x99s leading suppliers in this field. Marine & Navy have a global network that provides customers with 24/7 technical support, service and parts. As a service coordinator your main responsibility will be supporting the Marine HVAC & Refrigeration Service and Technical team with any task or objective assigned accordingly by the Admin Support Team Leader. As a member of our Marine & Navy Solutions you will work within a vibrant environment that provides a platform for you to use your experience to deliver our business objectives. How you will do it
As a professional Service Coordinator, you will be closely working with Sales team for acquiring and processing customer orders, inquiries, complaints covering items or products ordered, building positive relationship with selected customers and sales staff. Applying knowledge of products and product availability to provide a communications link to the customer. As a coordinator ensuring consistent and daily schedule communication with the front delivery teams (example \xe2\x80\x93 technicians) and, following-up on activities & tasks performed to ensure completion in line with Johnson Controls efficiency standards is part of your day-to-day task. Issuing authorization to release the team for next projects when workloads are down will be your part of responsibilities. As a guide coordinator you will place orders for materials, parts, tools and sub-contractors, selects the most cost-efficient logistic solution and supplier location to minimize cost on purchased parts and ensures on time spare part\'s delivery to job site.
Your responsibility will include Collection of daily feedback on execution (checklists, timesheets, expenses, reports) and ensures all relevant are entered into the Johnson Controls systems & tool. Provides regular consolidated reports to the Field Ops Team Leader. Coordination with the Field Operations Team Leaders on planning and scheduling of front-line delivery teams and planning yearly, monthly and weekly execution of contracts and schedules to align skills appropriately to the needs of the contract in order to ensure maximum efficiency in execution, Plans & schedules holidays, back-ups, training of all technicians. #LI-Onsite
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