Job Description

Urgent Hiring - Service Coordinator
Location: Dubai, UAE
Experience: 5-6 years in a similar role
Age Limit: Below 30 years
Company Overview
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We are seeking a highly motivated and experienced Service Coordinator to join our dynamic team on an urgent basis. If you are a proactive individual with excellent coordination skills and a passion for customer service, we encourage you to apply.
Key Responsibilities
Service Operations & Coordination:

• Coordinate and schedule daily service operations efficiently, ensuring timely job completion.
• Dispatch and deploy field technicians to customer sites based on skill set and priority.
• Conduct regular customer follow-ups to ensure service quality and satisfaction.

Customer Relationship Management:

• Act as the primary point of contact for customer inquiries, complaints, and feedback.
• Provide exceptional customer service, resolving issues promptly and professionally.
• Maintain and strengthen long-term client relationships.

Administrative & System Management:

• Manage all service documentation and maintain accurate records of jobs, parts, and technician activities.
• Utilize SAP or CRM systems to track job progress, update statuses, and generate reports.
• Prepare and analyze performance metrics and reports using MS Office (especially Excel).

Financial & Accounting Support:

• Assist with the preparation and processing of service invoices.
• Follow up on customer payments and manage accounts receivable related to services.
• Support cost entry, expense tracking, and coordinate with the accounts department for financial reconciliation.

Team Collaboration:

• Collaborate closely with technical teams to resolve complex issues and improve overall service delivery.
• Facilitate communication between customers, technicians, and management.

Requirements & Qualifications

• Experience: 5 to 6 years of proven experience in a Service Coordination or similar role.
• Language Skills: Proficiency in English and Hindi is mandatory. Strong verbal and written communication skills are essential.
• Technical Skills:
• Proficiency in MS Office (Advanced Excel for reporting and tracking).
• Hands-on experience with SAP or a CRM system for service management.
• Soft Skills:
• Excellent problem-solving and multitasking abilities.
• Strong time management skills with the ability to work under pressure.
• Positive attitude, reliability, and a strong customer-focused approach.
• Knowledge: Basic understanding of accounting principles and service operations workflows.

Skills Required