The Customer Service Representative (CSR) are our clients' first point of contact for all their cash transactional and technical queries on their accounts held with Citi Commercial Bank UAE and in exceptional cases accounts held outside UAE.
The Customer Service Representative will be required to manage a designated portfolio of our CCB clients covering SME & MME clients including Platinum and top tier. They ensure that incoming enquiries are dealt with in an efficient and effective manner.
The successful candidate for this role will be a highly motivated, enthusiastic, proactive individual who is able to 'think outside of the box' and has a passion for delivering client satisfaction.
The individual must also display a capability to project manage in order to deliver on any adhoc project initiatives and service improvements.
Responsibilities:
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