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To oversee the effective execution of the outlet.

The Service Agent is highly committed to guest needs/necessities and care of the establishment. Responsible for the outlet set up and its operation organization according to the policy and service standards and SOP\'s.

Duties And Responsibilities

• Serve and clear food and beverage items in an unobtrusive and professional manner
• Carry trays and set up trolleys with linen, china, glass and silver
• Provides hands-on support, direction and assistance to casts on all areas of their assigned duties ensuring highest levels of service and courtesy are provided to guests
• Handle guest complaints according to policy
• Ensuring the outlet set up is according to set standard
• Performs opening and closing duties as when required ensuring that the outlet will be ready for the business opening
• To anticipate, in advance, all materials and supplies and assure their availability
• To control usage of all food and beverage items and appropriate usage of equipment, tools and service equipment
• To promote good public relations and handle complaints or concerns of guests
• To understand all food and beverage items offered, including ingredients, methods of preparation and proper service
• To promote good public relations and handle complaints or concerns of guests
• To work in co-operation with the Chefs
• To maintain inventories and par stocks
• To provide lateral service within the hotel whenever needed
• Ensure closing of the restaurant is carried out as per the standard checklist provided and no pending tasks

Experience and Technical Knowledge

• A total of 2-4 years Food and Beverage experience
• 2 years minimum in a similar role in a 5 * international environment
• Experience working in a multi-cultural environment
• Organized and well planned
• Able to work with speed and efficiency throughout maintaining positive attitude

Qualifications

• Hotel School Degree or diploma or equivalent
• Up-selling skills training, HACCP
• Fluent in spoken and written English
• Knowledge of Micros system
• Intermediate level - Microsoft Office applications- particularly Excel and Power Point

DAMAC Properties