Job Description

Service Advisor - Bodyshop (Automotive)

Job Summary:

The Service Advisor - Bodyshop will manage the entire repair process, from the initial Assessment to the final delivery. They will work with the workshop team to make sure estimates are accurate, repairs are done on time, and customers get great service. The Service Advisor will help build and keep customer trust by providing clear communication, setting the right expectations, and making sure the repair process is smooth and professional.

Key Responsibilities:

Customer Service & Vehicle Intake

Welcome customers and perform initial vehicle walk-arounds to assess visible damage. Listen to customer concerns and accurately document vehicle condition and repair needs. Clearly explain the collision repair process, timelines, and insurance workflows. Obtain required documents (registration, insurance info, accident reports).

Estimating & Job Authorization

Generate preliminary damage estimates. Communicate with insurance adjusters for damage validation, supplements, and repair approvals. Review and explain repair estimates and costs with customers. Obtain repair authorizations and signatures as per insurance or company policy.

Repair Coordination & Workshop Liaison

Create and manage repair orders in Bodyshop management system. Coordinate with estimators, body technicians, painters, and parts departments for efficient workflow. Track and update job progress to ensure timely completion. Ensure all repairs meet manufacturer and safety standards.

Communication & Follow-Up

Provide regular status updates to customers via phone, email, or msg. Notify customers about delays, part backorders, or insurance supplement issues. Communicate repair completion and coordinate vehicle delivery or pick-up.

Quality Control & Delivery

Perform final vehicle inspections for completeness, cleanliness, and quality before handover. Review completed repairs with the customer and handle any last-minute concerns. Ensure post-repair satisfaction and manage follow-up feedback or surveys.

Qualifications & Skills:

Minimum 2-3 years' experience in an automotive Bodyshop or service advisor role. Strong knowledge of collision repair processes, parts, and insurance claim procedures. Excellent verbal and written communication skills. Strong customer service orientation and conflict-resolution skills. Detail-oriented with the ability to handle multiple jobs in a fast-paced environment.
Job Type: Full-time

Pay: AED5,000.00 - AED6,000.00 per month

Application Question(s):

How much experience do you have as a Service Advisor in a Bodyshop or automotive repair facility? What is your current visa status? Are you able to work immediately ? We are looking for an immediate joiner. Are you available to start right away?
Application Deadline: 20/05/2025