Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group\'s air, ocean, and road freight specialist. As the Freight Forwarding Experts, since 1815, we offer standard Global Freight services in addition to highly specialized end-to-end transportation solutions to customers across most industries around the world.
Connecting People. Improving Lives.
Currently, we are looking for a passionate and energetic Sr. Warehouse Supervisor in the Contract Logistics Team. He/She will act as the main point of contact for all sites assigned and being responsible for planning and running shop floor and coordinating with sites, WMS execution and claims handling of various sites. The successful candidate will also ensure that all customers receive excellent support and service. He/she will identify areas of continuous improvement and will proactively analyze issues, complaints/ claims and follow up on preventive and corrective measures. He/She will enhance the customer\xe2\x80\x99s relationship and trust with our organization and thereby to ensure high level in customer satisfaction. He/She will manage team activities and proper distribution of work load. The successful candidate will also identify, plan and execute training and development needs for the team. He/She will also define structural training calendar for development of Teams and will identify and train potential team members for next level promotion opportunities.
Key Responsibilities

• Directs and develops operations work flows, processes and job responsibilities within the warehouses in the assigned site, to ensure effective management of the receipt, storage, picking, packing, loading and shipping of products to customers.
• Records and reports all stock counts, including timetabling, discrepancies, services rendered and costs thereby preventing liabilities and complies with overall direction and guidance from DHL Finance department; in coordination with the inventory control department.
• Liaise with relevant support staff (viz: Maintenance, Facility, HR, IT and Finance) to ensure unhindered flow in operating processes.
• Ensures relevant members of staff from his/ her department liaises with the customer, customs and forwarders on the status of shipment and constantly keep the customer updated on the progress thereby enabling quick resolution of bottlenecks and smooth operations from a day to day operation and customer service perspective.
• Ensure that the department is staffed with requisite numbers and calibre of staff to meet its objective (as per guidelines provided by Effective Operations Department), their performance is appraised, they are developed, motivated and encouraged to maximize their capabilities, productivity and contributions.
• Proactively escalates issues and non \xe2\x80\x93 compliance leading to a reduction or significant breakdown in customer satisfaction levels to the appointed Key Account Manager.
• Liaise with the operations teams\xe2\x80\x99 across various sites to facilitate intra department deployment of resources as required.
• Ensures that the technical installed capacity and productivity levels are met via resource capacity planning and execution and that the plan is maintained within the agreed KPI\xe2\x80\x99s.
• Analyze, design and execute all WMS functions and how they relate to operational procedures including receiving, order processing, picking, packing, shipping, and stock counting functions.
• Execute High Jump WMS process in console as a super user, executing ASN and SO release, diagnoses and trouble shoots errors and execute various inventory adjustments
• Investigates/records customer claims and presents report - to be followed up by recommendation based on severity and occurrence
• Plan receiving of Inbound and processing of outbound orders based on the agreed KPI\xe2\x80\x99s with the clients and customers.
• Manages regular stock / cycle checks as required and resolve discrepancies to achieve stock accuracy. Adhere to special commodity handling instructions for DGR shipments and maintain well housekeeping standards at all times, taking quick corrective actions when required.
• Effectively organize and allocate manpower and equipment to ensure orders are expedited as per priorities, that resources are allocated for optimum utilization; suggest and implement processes to improve warehouse effectiveness.
• Ensure that the department is staffed with requisite numbers and calibre of staff to meet its objective (as per guidelines provided by Effective Operations Department), their performance is appraised, they are developed, motivated and encouraged to maximize their capabilities, productivity and contributions.
• Record and report all discrepancies, services rendered and costs thereby preventing liabilities to the organization, minimizing losses and maximizing revenues for the warehouse. Prepare and provide necessary reports as required by the management.
• Design and Suggest improvements in the processes and systems towards effective warehouse operations of storing and picking by liaising with the Process team, thereby reducing retrieval time and enabling timely order processing with minimum errors.
• Liaise with the customer, operations, CCD, forwarders, and others. On the status of shipments and constantly keep the customer updated on the progress thereby enabling quick resolution of bottlenecks and smooth operations.
• Prepare periodic reports regarding warehousing function activities and performances to be submitted to the Management.
• Ensure that all QHSE-related issues are reported to the HSE department copying the Line Manager and HR and raise the Incident report immediately. Any disciplinary issues to be highlighted to the Line Manager in conjunction with HR.

Job Skills, Qualifications & Experience:

• Graduate or PG in any discipline from a recognized University
• Min 7 year experience in freight forwarding, supply chain, warehousing or distribution operations.
• In-depth understanding of UAE Customs and Free Zone Rules and Regulations.
• Passion for Continuous Improvement & Process Efficiency
• Self- motivated, Innovative, Organized, and Honest and has Initiative.
• Excellent Communication/ Negotiation and Presentation Skills.
• Be analytical & process driven
• Versatile and conversant with MS Office and WMS.
• Strong written and verbal communication skills (Arabic and English)

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?
We are part of Deutsche Post DHL, the world\xe2\x80\x99s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.
We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global networkwith more than ~30,000 passionate employees
• The most efficient processesand fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World. Our Mission: Excellence. Simply Delivered. Our Purpose: Connecting People, improving lives. Our Values: Respect & Results Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility