Job Description

Job Title Senior User Experience Researcher

Description

At Macmillan Learning, the health and safety of our employees and contract staff is a top priority. Accordingly, COVID-19 vaccinations will be required for all staff that will be working in a Macmillan Learning office, or have job duties requiring them to travel for work. If offered the role, the candidate will need to provide proof of vaccination in advance of their start date. Employees can request religious and/or medical exemptions to this requirement by following the process outlined in the offer letter.This position is eligible for remote employment, it will exclude the following locations: Alaska, Arkansas, Colorado, Hawaii, Mississippi, South Dakota, West Virginia, and Wyoming.The Senior UX Researcher helps guide Macmillan Learning's transformation to online education. This role, along with their UX Designer counterpart, is responsible for the entire product life cycle, starting with problem discovery and definition, through conceptual design, testing, and collaboration with our technology teams to implementation. This role works with a team of researchers and coordinators to produce generative and evaluative insights that advise our product vision and delivery. This role partners with UX designers, product managers, learning and impact researchers, and data scientists to turn research into measurable user insights.Responsibilities include but are not limited to: Define and maintain standards for UX research.Establish and track progress on research goals.Plan and design user research of all types, both generative and evaluative.Drive the end-to-end user research lifecycle for certain projects, including selection of methods that align with research questions and business goalsLead and provide insight to the product and learning research team to deeply understand business and learning needs and influence the ultimate goals and strategy of our products.Identify product improvement opportunities by synthesizing multiple sources of information (field work, interviews, quantitative data mining, market literature, etc.).Synthesize research to frame problems, uncover insights, and tell stories that build alignment and buy-in with your team and stakeholders.Build organizational understanding of the value realized by building products on user research, learning research, and impact research as an integrated whole.Create and maintain a library of research findings that democratizes research by making insights easy to share and cite across the organization.Plan with fellow researchers in learning research, impact research, data science, editorial, and marketing to build and foster a research culture that impacts the organization as a whole. Required Qualifications: Bachelor's degree in human-centered design, psychology, anthropology, sociology or a similar field5+ years of hands-on experience performing user researchExpertise in unmoderated and moderated studies, and knowledge of basic quantitative methodologiesAttention to detail and multi-tasking capabilitiesAbility to mentor junior UX Researchers Exceptional understanding of fundamental research principles High degree of creativity and problem-solvingExperience conducting user research, including interviews, usability testing, and writing surveysMust be able to work in fast paced, open office environment, must be able to multi-task, and must be able to travel occasionally. Preferred Qualifications: Master's degree in human-centered design, psychology, anthropology, sociology or a similar fieldProven track record uncovering, synthesizing, and distributing impactful insights that advised product strategy and decisionsEvidence of building shared alignment across departments, disciplines, and teamsAbility to distill complex problems into clean and intuitive design solutionsExperience in agile software development BenefitsRegular full-time and qualifying part-time employees and their dependents are eligible for Macmillan benefits, effective on the employee's date of hire. Macmillan also offers health benefits coverage to qualifying same-sex and opposite-sex domestic partners (may require additional documentation) of active employees. Competitive pay and bonus planGenerous Health Benefits (Medical insurance (PPO & EPO through BlueCross BlueShield, HSA through Health Equity), Vision insurance (Blue View Vision), Dental insurance (Cigna))Contributions to your 401k retirement account through Fidelity Generous paid time off, sick time, discretionary days. and paid holidays (Cesar Chavez Day, Juneteenth, Indigenous People's Day, and more!)Employee Assistance Program, Education Assistance Program100% employer-paid life and AD&D insuranceAnd much more! Macmillan Learning is a privately-held, family owned company that improves lives through learning. By linking research to learning practice, we develop pioneering products and learning materials for students that are highly effective and drive improved outcomes. Our engaging content is developed in partnership with the world's best researchers, educators, administrators, and developers. To learn more, please visitmacmillanlearning.comor see us onFacebook,Twitter,LinkedInor join ourMacmillan Community. Macmillan Learning is a division of the Holtzbrinck Publishing Group, a family-owned global media company headquartered in Stuttgart, Germany. We are an Equal Opportunity Employer. We are actively seeking job applicants who reflect a broad representation of differences, including race, ethnicity, religion, sex, sexual orientation, gender identity/expression, physical ability, neurodiversity, age, veteran, family and economic status and background, geographical background and status, and perspective. We believe that the best companies reflect the incredible diversity in viewpoints, backgrounds, and identities of the world in their staffs, and are committed to inclusive hiring across departments and levels.You can read more about our Diversity, Equity, & Inclusion initiatives here.The successful candidate for this position will be an employee of Bedford, Freeman & Worth Publishing Group, LLC d/b/a Macmillan Learning. Bedford Freeman & Worth Publishing Group, LLC has developed an affirmative action program in compliance with the NY Department of Education's guidance. Portions of the affirmative action program are available for review by applicants and employees by contacting Human Resources at Macmillan Learning.

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