Job Description

Our client is a regional leader in the luxury retail sector, with deep roots in the Middle East spanning over 50 years. They specialize in three main areas, luxury watches & jewelry, fashion, and premium technology offering curated brand experiences through a network of more than 60 stores across multiple countries in the GCC.
What we offer
Your salary is tax free! You will have the opportunity to expand your network and be a part of a dynamic and growing company. Our client offers a direct employment contract, competitive salary package, annual air ticket, and other benefits as per Kuwait Labor Law.
Who you are
You exude professionalism, elegance, and confidence, and possess exceptional communication skills. Your ability to connect with retail teams, instil brand values, and elevate customer engagement through impactful training sets you apart.
Skills & Competencies:

• Fluent in English and Arabic with a sophisticated, confident presentation style.
• Proficiency in MS Office packages such as Word and Excel, PowerPoint Presentation; e-mail and internet data research and interpretation.
• Knowledge of computerized information systems used in human resources applications.
• Competent in organizational development and employee relations.
• Physically and mentally fit for the job.

Education & Qualifications:

• Bachelor's degree in business, Retail Management, or a related field. Master's degree is highly preferred.
• With 5-8 years' experience within the training field as related to soft skills and preferable within the luxury retail field for high end watches and jewelry.
• Preferably with Technical Training Certificates/licenses, Training programs certification in the retail field, or HR Analytics.
• With experience using Training Needs Analysis.

Description
In this role, you will be responsible for planning, designing, coordinating, and delivering the respective training programs in alignment with the organization's HR and business strategy.
Role & Responsibilities:

• Design and deliver training programs aligned with business and people development needs.
• Conduct training needs analysis and continuously improve existing programs.
• Deliver onboarding and orientation training for new hires.
• Develop metrics to evaluate training effectiveness and impact.
• Coach and mentor employees and provide structured performance feedback.
• Partner with department heads and line managers to monitor post-training performance.
• Support the creation and execution of the annual training calendar.
• Coordinate training activities with external suppliers and third-party providers.
• Assist with budgeting, reporting, and documentation related to training initiatives.
• Ensure compliance with company policies, QHSE standards, and risk management. protocols
• The role may involve limited travel within the GCC from time to time.

Skills Required