Job Description

Job Summary:

We are looking for an experienced

Senior Technical Supervisor

to manage the technical operations and maintenance of retail outlets and/or malls across Dubai. The ideal candidate will have a strong background in

MEP systems

, a solid understanding of

Permits

and

DM/DCD

regulations, and hands-on experience in

retail facility management

. This position requires strong leadership to manage both in-house teams and subcontractors while maintaining high service standards, compliance, and safety.

Key Responsibilities:

Supervise day-to-day operations and maintenance of MEP systems across assigned retail locations across UAE. Ensure all maintenance activities (PPM and corrective) are performed in accordance Mall Permits and DM/DCD regulations. Login to Client portal and address all the tickets raised and coordinate with the relevant team members with real-time maintenance tasks, PPM's and job completion. Coordinate and oversee subcontractor and Inhouse team activities and ensure work is completed per

SLA/KPI

requirements. Maintain and submit monthly reports, costing sheet, proposals and Invoices to the client as per request. Manage the inventory of tools, consumables, and critical spares - track stock levels and raise requisitions as needed. Prepare and manage technical reports, asset registers, checklists, and compliance logs. Respond quickly and effectively to all emergency breakdowns or incidents, maintaining minimal disruption to retail operations. (Visit the site in case of High emergency) Ensure compliance with

HSE policies

, including incident reporting and emergency procedures. Train, guide, and assess technical staff to ensure compliance and skill enhancement. Liaise with mall management, retail tenants, and third-party vendors for FM-related coordination. Monitor energy consumption and recommend optimization plans aligned with

ESG/Sustainability

objectives. Support the Technical Manager in preparing budgets, AMC coordination, spare parts procurement, and asset lifecycle planning.

Requirements:

Diploma/Degree in Electrical, Mechanical, or Facilities Engineering. Minimum 5 years of FM experience, with 2-3 years in UAE (preferably in retail, mall, or mixed-use developments). Strong knowledge of MEP systems, HVAC, firefighting systems, LV panels, and building automation systems. Familiarity with UAE regulatory authorities (DCD, DEWA, Dubai Municipality, etc.). Hands-on experience with

Permit-to-Work (PTW)

systems and safety documentation. Good command of written and spoken English. UAE driving License Proficient in MS Office, and experience with CAFM/CMMS platforms. * Ability to manage multi-site retail environments with shifting schedules (including weekends or night shifts if required).