Job Number 23007716
Job Category Housekeeping & Laundry
Location Le M\xc3\xa9ridien Al Aqah Beach Resort, Dibba Road, Fujairah, United Arab Emirates, United Arab Emirates
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Mend, repair, and alter guest clothing and employee uniforms by hand stitching, applying adhesive patches, or using a sewing machine. Distribute clean uniforms to personnel according to company specifications.

Document guest requests for laundry/dry cleaning, minor repair, and pressing of garments in accordance with company specifications. Record assigned and unassigned uniforms as they are distributed, returned, or cleaned. Inspect uniforms for damage and remove substandard uniforms from circulation and issue replacements.

SCOPE / BUSINESS CONTEXT

• A Full Time position based at Le Meridien Al Aqah Beach Resort.
• Number of Direct Reports - 0
• Titles of Direct Reports - 0

CANDIDATE PROFILE

Experience:

• Having an experience as a Tailor or Seamstress for at least 12 months with a great interpersonal skills and good level of physical fitness.

Skills and Knowledge

• Strong Communication skills (verbal, listening, writing)
• Sewing (hand and machine operation)
• Visual Acuity
• Innovative
• Pro-active and reliable
• Able to work alone and within a team
• Able to do shift work and work under pressure at times

Education or Certification

• Good level of English essential

SPECIFIC DUTIES

The following are specific responsibilities and contributions critical to the successful performance of the position:

• Responsible for mending/ sewing staff uniforms , guest clothing
• Measurement of new associate for their uniforms
• To adjust the old uniforms for new staff and also the present staff who need to adjust their uniform
• To repair and mend/sew bathrobes , any guest linen , cushions, runners, curtains or any other upholstery located either in public area or guest rooms
• Responsible for mending/ sewing guest room items, bed covers, curtains, cushions, etc.
• Sew color thread on condemned linen/towels.
• To assist as laundry attendant, when needed or someone is sick or is on vacation.
• Distribute clean uniforms to personnel according to company specifications.
• Report any associate and guest complaints to your supervisor or manager.
• To remove all rubbish from his area to the designated area by the end of the shift; Maintaining the cleanliness of work area
• Attends meetings and training sessions/courses that may be beneficial to you and your department on request from your leaders
• To be aware of Health and safety regulations
• Any other relevant task

OTHER

Safety and Security

• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

• Follow company, hotel and department policies and procedures.
• Follows Marriott International Hotels Limited Regional Office policies and procedures
• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Perform other reasonable job duties as requested by Supervisors and Management.
• Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations

• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
• Assist other employees to ensure proper coverage and prompt guest service.
• Anticipate guests\' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Address associates\xe2\x80\x99 and guests\' service needs in a professional, positive, and timely manner.
• Thank associates and guests with genuine appreciation and provide a fond farewell.
• Welcome and acknowledge each and every associate and guest with a smile, eye contact, and a friendly verbal greeting, using the guest\'s name when possible.
• Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

Communication

• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one\'s voice, using the callers\' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
• Speak to guests and co-workers using clear, appropriate and professional language.
• Talk with and listen to other employees to effectively exchange information.

Working with Others

• Support all co-workers and treat them with dignity and respect.
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
• Partner with and assist others to promote an environment of teamwork and achieve common goals

Quality Assurance/Quality Improvement

• Comply with quality assurance expectations and standards, e.g. GuestVoice and Marriott Brand Standard Audit.

Physical Tasks

• Enter and locate work-related information using computers and/or point of sale systems.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Read and visually verify information in a variety of formats (e.g., small print).
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Ability to push and pull work-related machinery over sloping and uneven surfaces.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move at a speed that is required to respond to work situations (e.g., run, walk, jog).
• Visually inspect tools, equipment, or machines (e.g., to identify defects)

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Le M\xc3\xa9ridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We\xe2\x80\x99re looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le M\xc3\xa9ridien.

Le M\xc3\xa9ridien