Job Description

Location
Doha, Qatar
Experience

Job Type
Recruitment


Infrastructure Management:

Manage and administer Active Directory, Windows Servers, Storage, Networking, VxRail, Virtualization, NSX, Storage, backup, Windows DHCP and Azure Cloud-based services. Administer and support hyper-converged infrastructure (HCI), especially Dell VxRail and VMware vSphere/ESXi environments. Manage Azure cloud-based infrastructure and services, ensuring seamless integration with on-premises systems. Oversee the hybrid cloud environment including Azure services: virtual networks, storage, compute, and identity management (Entra ID). Plan and execute system upgrades, capacity planning, and hardware lifecycle management. Proficient in handling end-to-end infrastructure projects, including RFP creation, vendor evaluations, migrations, and comprehensive documentation of technical designs and procedures. Adept at identifying and resolving system issues, ensuring stability and operational efficiency. Collaborates effectively with cross-functional teams, including network, security, and application stakeholders. Previous experience in the sports industry and supporting large-scale, time-sensitive events is a strong advantage, demonstrating the ability to deliver under pressure in dynamic environments Provide advanced technical support for escalated issues, troubleshooting complex problems, and resolving system-related incidents. Collaborate with other IT teams and vendors to resolve issues promptly. Monitor and maintain system health, performance, and security. Manage CCTV and surveillance server infrastructure, ensuring reliable video storage, access, and availability. Plan and execute server patching and updates to ensure systems are up-to-date and secure. Cordinate patch management schedules and maintenance activities.

Incident Managent:

Investigate and diagnose the incident by understanding the chronological order of events. Confirm the full impact of the incident, including the number and range of users affected. Identify any events that could have triggered the incident. Look for knowledge searches looking from previous Incident/Problem Records and/or Known Error Databases or manufacturers'/suppliers' Error Logs or Knowledge Databases Follow up with the relevant stakeholders till the incident resolution has been achieved. Test and apply the resolution. Provide L2&3 support for escalated infrastructure issues and collaborate with service providers and vendors to resolve persistent problems.

Problem Management:

Analyze an incident to detect an underlying problem exists or is likely to exist. Categorize and prioritize the problem based on the frequency, severity, and impact of incident. Investigate and diagnose the root cause of the problem. Test and apply the temporary workarounds. Prepare the RCA for the high priority incidents. Lead root cause analysis and resolution of critical incidents impacting stadium and venue operations. Develop and maintain infrastructure runbooks and troubleshooting guides.


8+ years experience in infrastructure/system engineering roles with a focus on hybrid environments (on-prem + cloud).

Hands-on experience managing:

Windows Server & Active Directory environments

Office 365/Exchange online

SSL Certificate services/Licenses Management

Linux (RHEL/CentOS/Ubuntu), VMware (vSphere, vCenter), Hyper-converged Infrastructure (preferably Dell VxRail), Enterprise Storage Solutions (vSAN/NAS, e.g., Dell EMC) Azure IaaS, PaaS, and hybrid services (Azure Arc, Azure Backup, Azure Monitor).

Strong understanding of ITIL framework and experience working in incident, problem, and change-controlled environments.

Education:

Bachelor of Engineering

Or Bachelor of Information Technology

Or Bachelor of Computer Science

Certifications:

Azure Administrator Associate, Google Associate Cloud Engineer Or Microsoft Certified: Azure Administrator Associate, Linux+, or equivalent systems engineering certifications.