Job Description

POSITION OBJECTIVE

The job holder will be responsible for maximizing sales through exceptional customer service. The job holder will also be responsible for maintaining the desired retail operations, customer service, replenishment, recovery standards in the store in all aspects.

DO -- Key Responsibilities

1.

Shop Keeping and Store Standards

Maximize and contribute to sales within the store through exceptional customer service and retail experience

Ensure all stock is laid out and displayed according to standard layout norms (product placement,signage, neat and well folded,arranged in order from smallest to largest, hanged items must be steamed, brand wise, size wise etc)

Ensure all products are price tagged and bar-coded before display

Ensure correct rotation of stock on shelves and assist in accurate stock counts as per store requirements

Ensure all stock administration (stock count, inter branch transfer, dispatch and delivery) are recorded on the system in time, accurately and correctly categorized

Ensure awareness and vigilance at all times of security in the store without any negligence

Ensure the highest standards of housekeeping standards and grooming etiquettes are maintained in store at all times

Give accurate and current information about the product for all inquiries

Increase the customer database by adding new customers to the mailing list

Understand the returns policy and ensure effective implementation

Help store merchandiser and/or store manager in product placement and arrangement

Dress up Mannequins & attend to other visuals

Maintain a clean and well-organized back- stock area and keep the employee break area neat and tidy

Operate as a cashier and be consistently accurate in money handling ( in case applicable)

Understand and utilize all reports required for the day to day functioning of each store

Carry out linked selling i.e. understand the customer's need and close the deal

2.

Store Merchandise / Merchandising

Maintain a detailed knowledge of the merchandise/ products stocked in the store

Ensure promotions and fast selling lines are featured in the store

Provide information about the customers(likes,dislikes and opinions) to the dept incharge

Ensure effective stock replenishment to the store and assure continuous stock availability, ongoing recovery & maintenance in the store

3.

Customer Service

Responsible for greeting and meeting all customers promptly and politely as they enter the store

Provide customer satisfaction by delivering exceptional customer service

Guide customers throughout the store or to the specific area the customer requests

Develop a clear understanding of all departments, products,make, features and after sales service

Ensure effective implementation of visual merchandising principles within the stores

Effectively deal with customer queries and complaints

Follow procedures for dealing with specific customer orders

Ensure confidentiality with respect to Landmark retail/store sales information

4.

Cashiering

Tally cash on a daily basis and follow policies with sales return, exchanges and staff sales

Banking activity

Reconcile cash with receipts at the end of each shift and make sure that any discrepancies are mentioned in the DSR

Identify and address any POS related problem on an immediate basis

Customer service at the cash counter

Counter selling

Well versed with the various SOP's

DISPLAY

QUALIFICATION

Basic Qualification / Education / Vocational Training

High School Diploma

Advanced

Qualification / Certification / Specialist Training

Graduate degree in any field

EXPERIENCE

Minimum Experience

3-5 years

Specific / Relevant Experience

COMPETENCIES

Skills and Capabilities

Knowledge of retail processes and industry

Communication skills

Interpersonal skills

Proactiveness and flexibility

Customer service orientation

English/local language speaking skills

Qualifications

POSITION OBJECTIVE

The job holder will be responsible for maximizing sales through exceptional customer service. The job holder will also be responsible for maintaining the desired retail operations, customer service, replenishment, recovery standards in the store in all aspects.

DO -- Key Responsibilities

1.

Shop Keeping and Store Standards

Maximize and contribute to sales within the store through exceptional customer service and retail experience

Ensure all stock is laid out and displayed according to standard layout norms (product placement,signage, neat and well folded,arranged in order from smallest to largest, hanged items must be steamed, brand wise, size wise etc)

Ensure all products are price tagged and bar-coded before display

Ensure correct rotation of stock on shelves and assist in accurate stock counts as per store requirements

Ensure all stock administration (stock count, inter branch transfer, dispatch and delivery) are recorded on the system in time, accurately and correctly categorized

Ensure awareness and vigilance at all times of security in the store without any negligence

Ensure the highest standards of housekeeping standards and grooming etiquettesare maintained in store at all times

Give accurate and current information about the product for all inquiries

Increase the customer database by adding new customers to the mailing list

Understand the returns policy and ensure effective implementation

Help store merchandiser and/or store manager in product placement and arrangement

Dress up Mannequins & attend to other visuals

Maintain a clean and well-organized back- stock area and keep the employee break area neat and tidy

Operate as a cashier and be consistently accurate in money handling ( in case applicable)

Understand and utilize all reports required for the day to day functioning of each store

Carry out linked selling i.e. understand the customer's need and close the deal

2.

Store Merchandise / Merchandising

Maintain a detailed knowledge of the merchandise/ products stocked in the store

Ensure promotions and fast selling lines are featured in the store

Provide information about the customers(likes,dislikes and opinions) to the dept incharge

Ensure effective stock replenishment to the store and assure continuous stock availability, ongoing recovery & maintenance in the store

3.

Customer Service

Responsible for greeting and meeting all customers promptly and politely as they enter the store

Provide customer satisfaction by delivering exceptional customer service

Guide customers throughout the store or to the specific area the customer requests

Develop a clear understanding of all departments, products,make, features and after sales service

Ensure effective implementation of visual merchandising principles within the stores

Effectively deal with customer queries and complaints

Follow procedures for dealing with specific customer orders

Ensure confidentiality with respect to Landmark retail/store sales information

4.

Cashiering

Tally cash on a daily basis and follow policies with sales return, exchanges and staff sales

Banking activity

Reconcile cash with receipts at the end of each shift and make sure that any discrepancies are mentioned in the DSR

Identify and address any POS related problem on an immediate basis

Customer service at the cash counter

Counter selling

Well versed with the various SOP's

DISPLAY

QUALIFICATION

Basic Qualification / Education / Vocational Training

High School Diploma

Advanced

Qualification / Certification / Specialist Training

Graduate degree in any field

EXPERIENCE

Minimum Experience

3-5 years

Specific / Relevant Experience

COMPETENCIES

Skills and Capabilities

Knowledge of retail processes and industry

Communication skills

Interpersonal skills

Proactiveness and flexibility

Customer service orientation

English/local language speaking skills

Primary Location: United Arab Emirates
Job: Retail Operations
Organization: CP Concept
Schedule label /?????? ??????: Regular
Shift: Standard
Job Type: Full-time
Day Job
Job Posting/??? ????? ???????: Sep 21, 2022, 8:45:06 AM