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Senior Specialist Consumer Excellence EMC
Purpose & Overall Relevance for the Organisation:
This role is responsible for maximising the profitability of the Retail & Franchise Sales organization by managing projects to decrease complexity, increase productivity and ensure corporate compliance at field level for all stores across EMC Countries.
Key Responsibilities:

• Support the EMC Sr.Retail Consumer Excellence Manager to deliver on large scale strategic projects and operational consistencies across EMC Countries inclusive of own retail and franchise.
• Independently take ownership of assigned project work to ensure the delivery of project plans on time and within agreed objectives.
• Complete pre-project analysis, capturing current processes and practices across EMC countries and seek out existing best in class resources from Global and other markets.
• Build comprehensive plans for each project including success measures from all stakeholders, commercial implications, and timelines.
• Develop E2E projects based on business priorities outlined by leadership alongside identifying untapped excellence opportunities to help gain market value.
• To lead & support on key retail & franchise initiatives/projects across EMC Stores.
• Gain feedback and buy in from key stakeholders on policy/project drafts to ensure end product is understood and supported.
• Track progress of ongoing initiatives.
• Work closely with Local Operations (Retail) and Account Managers (Franchise) on KPI opportunities and initiative needs to help achieve top line success.
• Drive a culture of sharing and adopting global best practices across all EMC countries, alongside identifying cross channel opportunities and a culture of knowledge sharing.
• Train retail staff in the operation of tools, methods and Global/Market initiatives directed by the Global and EM Retail Consumer Excellence teams.
• Conduct frequent trade zone visits across all assigned EMC countries.
• Collaborate closely with local operations, account partners, store development, and inventory ontrollers to enhance back of house operations, layouts and management across EMC.
• Deep dive existing operational tools utilized across EMC to review opportunities for enhancements.
• Other duties as requested by your manager.

Key Relationships:

• Store Operations
• Franchise Account Managers
• Franchise partners
• EMC Country Retail Operations leads
• EMC Finance, Legal, B&M, Sales Academy, IT
• EMC Country Retail stakeholders
• EMC Consumer Excellence Team
• Emerging Markets DTC Consumer Excellence team

Knowledge, Skills and Abilities:

• Advanced user of MS Office suite of products
• Strong influential skills and understanding of the organization
• Fluent in English
• Fluent in Arabic is advantageous
• Additional languages are an advantage
• Strong project management skills with the ability to lead cross-functional initiatives, manage timelines, stakeholders and drive end-to-end project delivery.

Requisite Education and Experience / Minimum Qualifications:

• University degree in business, ideally with sales focus or equivalent professional experience.
• 4-5 years Retail operations experience.
• Understanding of Retail, Franchise, Inventory Management, Finance, Internal Control, Merchandising.
• Industry experience in Sports/Fashion/FMCG.

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE'S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

• COURAGE: Speak up when you see an opportunity; step up when you see a need..
• OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
• INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
• TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
• INTEGRITY: Play by the rules. Hold yourself and others accountable to our company's standards.
• RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

At adidas, we strongly believe that embedding diversity, equity, and inclusion (DEI) into our culture and talent processes gives our employees a sense of belonging and our brand a real competitive advantage.
- Culture Starts With People, It Starts With You -
By recruiting talent and developing our people to reflect the rich diversity of our consumers and communities, we foster a culture of inclusion that engages our employees and authentically connects our brand with our consumers.
Job Title: Senior Specialist Consumer Excellence EMC
Brand:
Location: Dubai
TEAM: Retail
State: Duba
Country/Region: AE
Contract Type: Full time
Number: 539598
Date: Jan 27, 2026
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