JOB PURPOSE
To undertake business and technical requirement analysis, translate business requirements into technical solutions, transfer technical knowledge to relevant stakeholders and provide support for production systems, technology projects and changes in addition to supporting the Project Manager and managing vendors to ensure timely and quality project delivery and systems support
GROUP
Group Business Services
JOB FAMILY
Technology Services

KEY WORKING RELATIONSHIPS:

1. Line Manager
To receive direction and support, discuss performance and ensure objectives are met
Daily
2. Direct Reports
To provide direction and support, manage performance and development
Daily
3. IT Teams and Internal Stakeholders
To exchange information and take direction/provide feedback
Daily
4. External Vendors
To provide feedback, negotiate/influence
Weekly
FINANCIALS MANAGED (if any)
N/A

ACCOUNTABILITIES

1.Project Management
Contribute and support the Scrum Master and IT Product Owner in the delivery of technology enabling change initiative projects and IT deliverables in high priority, medium or strategic level for respective IT functional area adopting Project Management/Agile framework principles to ensure compliance with ADCB standards
Participate and contribute in business requirement analysis, Request for Proposal (RFP) process, project approvals and assist the Project Manager in the overall project administration for project delivery to ensure that business expectations are met
Review solutions provided by vendors against the project requirement, assist the business in understanding system functionality, coordinate for project and change delivery, testing and deployment to ensure smooth and trouble free transition in production environment.

2.System Management
Manage production applications and systems, analyse incidents and trouble shoot issues, provide solutions and coordinate with stakeholders for deployment of fixes, testing and production implementation of releases in order to facilitate Banking operations and un-interrupted customer service
Coordinate and support problem management, change management, conduct IT health checks, capacity planning, patch deployment, risk profiling, system integration, to ensure Bank\xe2\x80\x99s technology systems are secured and robust.

3.System Development
Direct team members in the areas of application design,
programming concepts, database designing, web application deployment, integration methods and configuration to ensure compliance and accuracy
Evaluate business requirements, conduct technical analysis including assessment of size, complexity, technical dependencies and extent of testing required, estimate effort, cost and timelines in order to enable business to evaluate the cost benefit analysis
Contribute and provide assistance in software testing, implement integration methods, software deployment, problem and change management process to ensure successful implementation and usage of the system to facilitate Banking operations.

4.People Management
Manage self and team in line with ADCB\xe2\x80\x99s people management policies, procedures, processes and practices to ensure adherence and to maximize own and employee contribution to business performance
Organise and supervise the activities and work of the team to ensure that targets and objectives are achieved and the business plan is delivered in line with the required policies, processes, procedures and systems.

5.Policies, Processes, Systems and Procedures
Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders.

6.Continuous Improvement
Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programs and projects in line with the Bank\xe2\x80\x99s standards.

7.Customer Service
Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank\xe2\x80\x99s required levels of service in all internal and external customer interactions.

Skills

EXPERIENCE, QUALIFICATIONS & COMPETENCIES:

Minimum Experience
At least 5 years of experience in Information Systems with at least 2 years of experience in a managerial capacity with knowledge in management of applications/systems
Minimum Qualifications
Bachelor\xe2\x80\x99s Degree in IT/Computer Science
Professional Qualifications
Project Management Professional (PMP)/ Prince 2 Certification or equivalent, Information Technology Infrastructure Library (ITIL) Certification or equivalent
Knowledge and Skills
Domain knowledge on Private Banking and Wealth Management business including Wealth Management Solutions, Brokerage Business, Capital Market Systems, Bank Insurance System and Private entity/Private Client Banking
Planning and prioritisation
Vendor management
Team leadership
Solution design
Architecture principles including service oriented architecture
Application development tools
Infrastructure/operating platforms
Software testing
Software change management
Software configuration management
Application support and maintenance
Incident management
Presentation and collaboration tools
Banking functionality and operations
Information security

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