Job Description

INSPIRE | EXHILARATE | DELIGHT
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of ten owned brands and over 400 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.
Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 950 experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.
Today, Chalhoub Group stands for over 16,000 skilled and talented professionals across eight countries in the Middle East, whose cohesive efforts have resulted in the Group being certified as a Great Place to Work in several countries.
To keep the innovation journey going, the Group has set up "The Greenhouse", which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.
What you'll be doing
We are seeking a detail-oriented and analytical Digital Merchandiser to optimize product presentation and performance on our online store. This role leverages data insights, innovative merchandising strategies, and AI-powered personalization to enhance onsite search, improve product discoverability, drive conversions, and deliver tailored customer experiences. The ideal candidate will be adept at analysing metrics, identifying trends and generating actionable insights. The role requires a key interest in emerging technologies ensuring the right product at the right time, improve product discoverability, and continuously test and iterate on strategies that exceed business goals and customer expectations.
Key Responsibilities:
Search, Navigation & Category Optimization

• Lead and improve the onsite search journey, ensuring relevance, accuracy, and luxury brand alignment.
• Maintain and refine the category tree structure, filters, and listing pages to improve navigation and discovery with global competitor alignment.
• Conduct competitor benchmarking and app testing to identify industry best practices.
• Collaborate with UX and Product teams to test and implement enhancements based on customer behaviour and feedback.

Projects & Innovation

• Support the development and execution of AI-powered personalization strategies to deliver tailored product recommendations and shopping experiences.
• Collaborate with Product, UX, and Tech teams to optimize onsite search, navigation, and merchandising through innovative tools and data-driven enhancements.
• Contribute to key digital initiatives and special projects aligned with the ecommerce roadmap.
• Maintain strong awareness of luxury ecommerce trends, emerging technologies, and competitive benchmarks to inform ongoing site innovation.
• Provide operational and strategic support to leadership during project planning and execution phases.

Ecommerce Trade Analysis

• Contribute to weekly trading packs and dashboards with actionable insights and data-backed recommendations.
• Monitor performance across key digital metrics such as conversion, click-through rates and customer pathing.
• Identify and report gaps or opportunities in product discovery and onsite behaviour.
• Work alongside supply chain and buying teams to ensure different online customer requirements and market needs are met.
• Contribute to weekly trading packs and performance dashboards with actionable, data-driven insights.
• Monitor key ecommerce metrics including conversion rates, click-throughs, bounce rates, and customer behaviour to identify opportunities and gaps.

What you'll need to succeed:

• 4-6 years of experience in ecommerce, digital merchandising, or site experience roles-preferably in fashion or luxury retail.
• Strong understanding of onsite search, product discovery, and navigation best practices.
• Experience with digital tools such as Google Analytics, Dynamic Yield (or similar personalization platforms), and merchandising systems.
• Collaborative mindset with experience working across UX, Product, and Tech teams.
• Data-driven with strong analytical and reporting skills.
• Self-starter with a passion for innovation in customer experience and digital commerce.

What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.