Job Description

Senior Service Designer - Dicetek LLC - Dubai, UAE
Position Overview
Dicetek LLC is seeking a customer-focused Senior Service Designer with extensive experience in the banking sector to join a leading financial institution's Customer Experience (CX) Chapter. The successful candidate will play a critical role in shaping seamless, human-centered customer journeys across multiple touchpoints, aligning with the bank's CX governance framework and transformation initiatives. This role is ideal for a design professional with strong analytical, facilitation, and collaboration skills who can translate complexity into clear, actionable service blueprints.
Job Details
Country: UAE
City: Dubai
Industry: Banking
Function: Design
Salary: 22000-28000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Define, implement, and govern CX service design standards, templates, and blueprinting guidelines.
• Lead cross-functional collaboration workshops to co-create, review, and refine service blueprints across product, technology, and business teams.
• Develop end-to-end service blueprints encompassing customer journeys, frontstage and backstage processes, system dependencies, and compliance touchpoints.
• Ensure alignment with CX governance principles and maintain documentation of approved blueprints in a centralized repository.
• Map and analyze customer journeys across digital, branch, and contact center channels to identify pain points and improvement opportunities.
• Synthesize insights from data sources such as NPS/CSAT scores, customer feedback, and frontline reports to enhance service delivery.
• Conduct user research and usability testing to validate service design concepts and experience improvements.
• Create low-fidelity wireframes or prototypes to communicate design solutions effectively.
• Collaborate with product, operations, and IT teams to ensure design recommendations are translated into measurable improvements.
• Monitor post-implementation results and continuously iterate based on user feedback and performance metrics.

Ideal Profile

• Bachelor's degree in Design, Business, or related discipline.
• Minimum 6-10 years of experience in service design, customer experience, or process design within the banking sector.
• Strong understanding of banking processes, customer segmentation, and UAE market regulations.
• Expertise in service blueprinting, customer journey mapping, and human-centered design methodologies.
• Skilled in conducting user research and translating findings into actionable service enhancements.
• Proficient in tools such as Figma, Figjam, or similar design and collaboration platforms.
• Familiarity with agile and waterfall project management approaches.
• Strong communication and facilitation skills with the ability to engage senior stakeholders effectively.

Why Join Us

• Opportunity to work on large-scale CX transformation projects in partnership with leading financial institutions.
• Collaborative environment fostering innovation, creativity, and data-driven design thinking.
• Exposure to advanced CX governance frameworks and design-led strategy execution.
• Competitive salary and professional development in a global consulting environment.

About the Company
Dicetek LLC is a global IT and business consulting firm headquartered in Singapore with a strong regional base in Dubai. The company provides technology and business transformation services to leading organizations in banking, finance, and enterprise sectors. Through innovation, design thinking, and deep domain expertise, Dicetek empowers clients to enhance customer experience, operational efficiency, and digital service delivery across multiple markets.
Job Title Senior Service Designer - Dicetek LLC - Dubai, UAE
Senior Service Designer - Dicetek LLC - Dubai, UAE
Position Overview
Dicetek LLC is seeking a customer-focused Senior Service Designer with extensive experience in the banking sector to join a leading financial institution's Customer Experience (CX) Chapter. The successful candidate will play a critical role in shaping seamless, human-centered customer journeys across multiple touchpoints, aligning with the bank's CX governance framework and transformation initiatives. This role is ideal for a design professional with strong analytical, facilitation, and collaboration skills who can translate complexity into clear, actionable service blueprints.
Job Details
Country: UAE
City: Dubai
Industry: Banking
Function: Design
Salary: 22000-28000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Define, implement, and govern CX service design standards, templates, and blueprinting guidelines.
• Lead cross-functional collaboration workshops to co-create, review, and refine service blueprints across product, technology, and business teams.
• Develop end-to-end service blueprints encompassing customer journeys, frontstage and backstage processes, system dependencies, and compliance touchpoints.
• Ensure alignment with CX governance principles and maintain documentation of approved blueprints in a centralized repository.
• Map and analyze customer journeys across digital, branch, and contact center channels to identify pain points and improvement opportunities.
• Synthesize insights from data sources such as NPS/CSAT scores, customer feedback, and frontline reports to enhance service delivery.
• Conduct user research and usability testing to validate service design concepts and experience improvements.
• Create low-fidelity wireframes or prototypes to communicate design solutions effectively.
• Collaborate with product, operations, and IT teams to ensure design recommendations are translated into measurable improvements.
• Monitor post-implementation results and continuously iterate based on user feedback and performance metrics.

Ideal Profile

• Bachelor's degree in Design, Business, or related discipline.
• Minimum 6-10 years of experience in service design, customer experience, or process design within the banking sector.
• Strong understanding of banking processes, customer segmentation, and UAE market regulations.
• Expertise in service blueprinting, customer journey mapping, and human-centered design methodologies.
• Skilled in conducting user research and translating findings into actionable service enhancements.
• Proficient in tools such as Figma, Figjam, or similar design and collaboration platforms.
• Familiarity with agile and waterfall project management approaches.
• Strong communication and facilitation skills with the ability to engage senior stakeholders effectively.

Why Join Us

• Opportunity to work on large-scale CX transformation projects in partnership with leading financial institutions.
• Collaborative environment fostering innovation, creativity, and data-driven design thinking.
• Exposure to advanced CX governance frameworks and design-led strategy execution.
• Competitive salary and professional development in a global consulting environment.

About the Company
Dicetek LLC is a global IT and business consulting firm headquartered in Singapore with a strong regional base in Dubai. The company provides technology and business transformation services to leading organizations in banking, finance, and enterprise sectors. Through innovation, design thinking, and deep domain expertise, Dicetek empowers clients to enhance customer experience, operational efficiency, and digital service delivery across multiple markets.
Post Details
Job Start Date
Salary from 22000.00
Salary to 28000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required